Avenga
Avenga
5,001 – 10,000 Employees
ConsultingHealthcareManufacturing
Avenga is an international technology and software engineering company serving enterprises through consulting, product development, and digital transformation. Its teams build custom software, cloud, and integration solutions for complex challenges across consulting, manufacturing, and healthcare, drawing on the expertise of more than 6,000 professionals in multiple countries. Avenga also supports talent acquisition and career development within its organization.

Senior Cloud Operations Engineer — United States Remote

Provide advanced technical support for Avenga’s enterprise cloud infrastructure products and operator suites. Troubleshoot complex issues, manage outages, and maintain customer environments.

Description

  • Support cloud infrastructure products and operator suites with advanced technical assistance
  • Investigate logs in depth to diagnose and resolve complex issues
  • Help customers meet defined KPIs and service-level agreements
  • Carry out software upgrades and security patching
  • Lead emergency recovery efforts during service outages
  • Maintain and support customer laboratory environments
  • Coach and train fellow engineers
  • Record technical solutions and expand the knowledge base

Requirements

  • Bachelor’s degree in computer science, engineering, or a related technical discipline
  • Professional experience in customer-facing technical support
  • Demonstrated ability to troubleshoot complex technical problems
  • Advanced English communication skills, both written and verbal
  • Strong L2/L3 networking knowledge covering stacks, switching, routing, and firewalls
  • Practical experience working with Linux
  • Ability to organize and prioritize multiple customer issues in a fast-moving, high-pressure setting
  • US citizenship
  • Docker and Kubernetes experience is desirable
  • Familiarity with the ELK stack is desirable
  • Experience working with telecommunications providers is desirable

Benefits

  • Opportunities to innovate, mentor others, and develop within a global technical support organization
  • Hands-on exposure to advanced cloud infrastructure technologies built on open-source platforms
  • Collaboration with engineers and technicians across product lines and regions worldwide

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