Avenga
Avenga
Avenga एक अंतरराष्ट्रीय प्रौद्योगिकी और सॉफ्टवेयर इंजीनियरिंग कंपनी है, जो परामर्श, उत्पाद विकास और डिजिटल परिवर्तन के माध्यम से उद्यमों को सेवाएँ प्रदान करती है। इसकी टीमें परामर्श, विनिर्माण और स्वास्थ्य सेवा क्षेत्रों की जटिल चुनौतियों के लिए कस्टम सॉफ्टवेयर, क्लाउड और एकीकरण समाधान तैयार करती हैं तथा कई देशों में 6,000 से अधिक पेशेवरों की विशेषज्ञता का लाभ उठाती हैं। Avenga अपने संगठन में प्रतिभा अधिग्रहण और करियर विकास को भी समर्थन देती है।

Senior Cloud Operations Engineer — United States Remote

Provide advanced technical support for Avenga’s enterprise cloud infrastructure products and operator suites. Troubleshoot complex issues, manage outages, and maintain customer environments.

विवरण

  • Support cloud infrastructure products and operator suites with advanced technical assistance
  • Investigate logs in depth to diagnose and resolve complex issues
  • Help customers meet defined KPIs and service-level agreements
  • Carry out software upgrades and security patching
  • Lead emergency recovery efforts during service outages
  • Maintain and support customer laboratory environments
  • Coach and train fellow engineers
  • Record technical solutions and expand the knowledge base

आवश्यकताएँ

  • Bachelor’s degree in computer science, engineering, or a related technical discipline
  • Professional experience in customer-facing technical support
  • Demonstrated ability to troubleshoot complex technical problems
  • Advanced English communication skills, both written and verbal
  • Strong L2/L3 networking knowledge covering stacks, switching, routing, and firewalls
  • Practical experience working with Linux
  • Ability to organize and prioritize multiple customer issues in a fast-moving, high-pressure setting
  • US citizenship
  • Docker and Kubernetes experience is desirable
  • Familiarity with the ELK stack is desirable
  • Experience working with telecommunications providers is desirable

लाभ

  • Opportunities to innovate, mentor others, and develop within a global technical support organization
  • Hands-on exposure to advanced cloud infrastructure technologies built on open-source platforms
  • Collaboration with engineers and technicians across product lines and regions worldwide

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