Avenga
Avenga
Avenga konsalting, mahsulot ishlab chiqish va raqamli transformatsiya orqali korxonalarga xizmat ko‘rsatuvchi xalqaro texnologiya va dasturiy ta’minot muhandisligi kompaniyasidir. Uning jamoalari ko‘plab mamlakatlardagi 6 000 dan ortiq mutaxassislarning tajribasiga tayangan holda konsalting, ishlab chiqarish va sog‘liqni saqlash sohalaridagi murakkab muammolar uchun maxsus dasturiy ta’minot, bulutli va integratsion yechimlar yaratadi. Avenga, shuningdek, o‘z tashkilotida iste’dodlarni jalb qilish va karyera rivojini qo‘llab-quvvatlaydi.

Senior Cloud Operations Engineer — United States Remote

Provide advanced technical support for Avenga’s enterprise cloud infrastructure products and operator suites. Troubleshoot complex issues, manage outages, and maintain customer environments.

Tavsif

  • Support cloud infrastructure products and operator suites with advanced technical assistance
  • Investigate logs in depth to diagnose and resolve complex issues
  • Help customers meet defined KPIs and service-level agreements
  • Carry out software upgrades and security patching
  • Lead emergency recovery efforts during service outages
  • Maintain and support customer laboratory environments
  • Coach and train fellow engineers
  • Record technical solutions and expand the knowledge base

Talablar

  • Bachelor’s degree in computer science, engineering, or a related technical discipline
  • Professional experience in customer-facing technical support
  • Demonstrated ability to troubleshoot complex technical problems
  • Advanced English communication skills, both written and verbal
  • Strong L2/L3 networking knowledge covering stacks, switching, routing, and firewalls
  • Practical experience working with Linux
  • Ability to organize and prioritize multiple customer issues in a fast-moving, high-pressure setting
  • US citizenship
  • Docker and Kubernetes experience is desirable
  • Familiarity with the ELK stack is desirable
  • Experience working with telecommunications providers is desirable

Imtiyozlar

  • Opportunities to innovate, mentor others, and develop within a global technical support organization
  • Hands-on exposure to advanced cloud infrastructure technologies built on open-source platforms
  • Collaboration with engineers and technicians across product lines and regions worldwide

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