Avenga
Avenga
Avenga ir starptautisks tehnoloģiju un programmatūras inženierijas uzņēmums, kas apkalpo uzņēmumus, nodrošinot konsultācijas, produktu izstrādi un digitālo transformāciju. Tā komandas izstrādā pielāgotus programmatūras, mākoņdatošanas un integrācijas risinājumus sarežģītu problēmu risināšanai konsultāciju, ražošanas un veselības aprūpes jomā, izmantojot vairāk nekā 6000 speciālistu pieredzi vairākās valstīs. Avenga atbalsta arī talantu piesaisti un karjeras attīstību savā organizācijā.

Senior Cloud Operations Engineer — United States Remote

Provide advanced technical support for Avenga’s enterprise cloud infrastructure products and operator suites. Troubleshoot complex issues, manage outages, and maintain customer environments.

Apraksts

  • Support cloud infrastructure products and operator suites with advanced technical assistance
  • Investigate logs in depth to diagnose and resolve complex issues
  • Help customers meet defined KPIs and service-level agreements
  • Carry out software upgrades and security patching
  • Lead emergency recovery efforts during service outages
  • Maintain and support customer laboratory environments
  • Coach and train fellow engineers
  • Record technical solutions and expand the knowledge base

Prasības

  • Bachelor’s degree in computer science, engineering, or a related technical discipline
  • Professional experience in customer-facing technical support
  • Demonstrated ability to troubleshoot complex technical problems
  • Advanced English communication skills, both written and verbal
  • Strong L2/L3 networking knowledge covering stacks, switching, routing, and firewalls
  • Practical experience working with Linux
  • Ability to organize and prioritize multiple customer issues in a fast-moving, high-pressure setting
  • US citizenship
  • Docker and Kubernetes experience is desirable
  • Familiarity with the ELK stack is desirable
  • Experience working with telecommunications providers is desirable

Priekšrocības

  • Opportunities to innovate, mentor others, and develop within a global technical support organization
  • Hands-on exposure to advanced cloud infrastructure technologies built on open-source platforms
  • Collaboration with engineers and technicians across product lines and regions worldwide

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