Capital One
Capital One
Capital One is a financial services and fintech company offering credit cards, auto loans, banking, and savings products. Its work combines financial expertise with technology and digital tools to improve how customers manage money. The company’s careers focus includes building customer-oriented solutions within a diverse and inclusive workforce.

Senior Associate, Internal Communications – Card Campaigns | Capital One

Capital One is seeking an internal communications specialist to develop associate-facing Card campaigns. The role combines multichannel storytelling, editorial planning, and analytics-informed messaging for more than 30,000 associates.

Description

  • Plan and deliver associate-facing campaigns for key moments throughout the year
  • Create and launch internal communications campaigns supporting Card strategic priorities
  • Use storytelling to strengthen engagement and culture
  • Work with Creative to enhance stories across digital and multimedia channels
  • Partner with Executive Communications to identify departmental achievements and develop Card-wide news
  • Coordinate with Chiefs of Staff, HR, and other cross-functional partners to curate timely, targeted messages
  • Write, publish, and distribute content through email, Slack, the intranet, newsletters, and events
  • Interview stakeholders and turn complex business initiatives into clear, human-centered stories
  • Manage the editorial calendar for Card-wide communications
  • Monitor, analyze, and report communication-channel metrics and feedback
  • Use emerging productivity and AI tools to improve drafting and editorial workflows

Requirements

  • Exceptional written and verbal communication skills, including presentation strength and editorial judgment
  • Strong ability to influence others and negotiate effectively
  • Demonstrated success creating communication plans and aligning partners in complex, matrixed organizations
  • Experience managing projects end to end, working with urgency, meeting tight deadlines, and delivering quality work on time and within budget
  • Ability to remain adaptable, composed, and judicious in fast-moving environments
  • Strong stakeholder focus with a history of building trusted, collaborative relationships
  • Bachelor’s degree or military experience
  • At least two years of experience in internal communications, corporate communications, or newsroom/journalism environments
  • A BA in Communications, Journalism, English, or Marketing is preferred
  • At least three years of experience as a communications specialist is preferred
  • At least one year of experience in a customer-facing role or financial services is preferred
  • Experience managing digital communication channels and email newsletter platforms is preferred
  • Newsroom or journalistic writing experience is preferred
  • Exceptional project management and stakeholder-influencing skills are preferred
  • Experience applying data and engagement analytics to refine communication strategies is preferred
  • Capital One will not sponsor new applicants for employment authorization for this position

Benefits

  • Performance-based incentive compensation may include cash bonuses and/or long-term incentives (LTI)
  • Comprehensive, competitive, and inclusive health, financial, and other benefits supporting overall well-being
  • Reasonable accommodation support is available for applicants with disabilities

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