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GE Vernova
GE Vernova
ConsultingLogisticsManufacturing
GE Vernova develops and delivers technologies for the global energy sector, helping power systems meet demand while reducing emissions. Its portfolio spans gas, hydro, nuclear, and wind power solutions, bringing together large-scale engineering, manufacturing, and energy expertise. For job seekers, the company offers opportunities to work on infrastructure and technologies supporting more reliable, affordable, and lower-carbon electricity.
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Remote Technical Support Engineer, Power Systems - GE Vernova

Provide Level 2 technical support for GE Vernova protection, control, relay, metering, and automation products in a remote U.S. role. Resolve faults, configuration and firmware issues, and customer integration challenges.

USUnited StatesRemoteFull-timeJuniorEnglish RequiredSupport Engineer

Description

  • Deliver Level 2 technical support and manage customer cases by phone, email, and other communication channels
  • Investigate and reproduce technical problems while partnering with Product Line teams to resolve customer issues
  • Work with L3/L4 engineering teams on escalated investigations and maintain thorough problem documentation
  • Recommend replacement or upgrade paths for obsolete products
  • Keep quality management and CRM records complete and accurate
  • Maintain RMA tracking and supporting documentation
  • Monitor and report cases escalated through GE processes
  • Create technical documentation and maintain a knowledge base of tips and resolution outcomes
  • Track and update critical reports for open customer issues across support tiers and severity levels
  • Participate in product line meetings to present updates and advance open requests toward resolution
  • Schedule and lead case reviews while preparing customer summaries and metric reports
  • Detect relay firmware issues and diagnose them through testing
  • Support the integration of products into customer systems
  • Identify training needs and contribute to personal development and the training of colleagues
  • Communicate professionally with stakeholders at every level of the customer organization

Requirements

  • An associate degree from an accredited college or university, or equivalent experience
  • At least one year of relevant experience
  • Ability and willingness to travel up to 25% of the time
  • At least two years of experience in power system protection and control
  • Knowledge of industrial and utility protection, control, and communications applications
  • Experience with GE Multilin protection and control products
  • Expertise in power system automation and communications
  • Experience testing protection and control systems with secondary injection methods
  • Ability to perform post-fault power system analysis and recommend setting or application changes
  • Hands-on experience configuring and troubleshooting protection and control systems
  • Experience configuring and troubleshooting 61850-based protection systems
  • Practical knowledge of protective relay settings, features, and network communications
  • Willingness to provide on-call, after-hours, or modified-hours support
  • Ability to work effectively without direct supervision
  • Strong problem-solving capability
  • Flexibility and adaptability when tasks or priorities change

Benefits

  • Ability and willingness to travel up to 25% of the time
  • Flexible on-call, after-hours, or modified-hours scheduling to support customers
  • No relocation assistance is provided

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