Remote E-Commerce Associate
Delegate CX
Build and maintain online stores for U.S. promotional products clients from a home-based role in the Philippines. Manage products, orders, integrations, and e-commerce support.
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Access TeleCare delivers acute specialty telemedicine services for hospitals and healthcare systems across the United States. Founded in 2004, the healthcare company combines clinical technology with dedicated teams of licensed specialty physicians to support patient care and hospital operations. Its programs span behavioral health, neurology, cardiology, infectious disease, and other specialty areas, helping connect virtual clinicians with bedside care across a broad national network.
Remote Overnight Clinical Coordinator at Access TeleCare
Coordinate overnight virtual hospital consultations for Access TeleCare from a remote setting. Support hospital calls, patient records, technical troubleshooting, imaging uploads, and physician handoffs.
Description
- Coordinate with hospital clinical teams and Access TeleCare physicians to support timely, efficient patient care
- Answer consult-center calls and document patient information accurately
- Work with clinical specialists to secure timely, satisfactory outcomes
- Manage required paperwork
- Upload client-hospital images to VidiStar
- Configure video-conferencing examination units and test connections
- Respond courteously and respectfully to calls from employees, clients, and clinical specialists
- Deliver Tier 1 technical support to hospitals and company physicians
- Coordinate and verify prompt escalation to Tier 2 IT support
- Report SLA breaches, missed company goals, and conflicts to the supervisor immediately
- Complete work independently when established procedures are unavailable
- Handle additional duties as assigned
Requirements
- High school diploma, GED, or equivalent certification
- At least one year of experience in a call center, healthcare, or IT environment
- Strong written and verbal communication skills
- Ability to collaborate effectively across departments
- Proficiency with Microsoft Office and communication and collaboration tools across various operating systems
- Capacity to learn new software and systems
- Excellent telephone and customer service skills with strong attention to detail
- Flexibility and adaptability in a fast-paced workplace
- Ability to learn and adjust quickly to new technologies and systems
- Ability to perform effectively in a remote, high-growth, fast-paced organization
- Availability for the overnight schedule of 10:45 PM EST to 7:00 AM EST, Friday through Tuesday
- Availability to work weekends and holidays
- Ability to remain in a stationary position for 50% of the workday
Benefits
- Fully remote work
- Medical, dental, and vision insurance
- Comprehensive health, dental, vision, life insurance, and 401(k) benefits
- Paid time off
- Sick leave
- Paid training lasting two to four weeks
- A culture centered on ownership, transparency, and results
- The opportunity to directly improve patient access nationwide
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