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SmartBug Media
SmartBug Media
201 – 500 Employees
B2BConsultingMarketing
SmartBug Media is a digital marketing agency serving B2B companies with inbound marketing, content strategy and demand generation. Its work includes SEO and paid media campaigns, HubSpot CRM and marketing automation implementation and management, and consulting on go-to-market strategy and lead generation. The team combines campaign execution with marketing technology expertise to help clients build and improve their demand generation programs.
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Remote Marketing Account Manager, United States

Lead client relationships and account health at SmartBug Media, a HubSpot-focused digital agency. Coordinate strategy and delivery while supporting retention, renewals, and account growth.

USUnited States
$90,000 – $95,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales

Description

  • Lead client relationships and serve as the main contact for client communications
  • Build trusted-advisor relationships with client stakeholders and C-suite executives
  • Manage client meetings, including agendas, recaps, follow-ups, and action tracking
  • Gather client feedback, run NPS and satisfaction check-ins, and identify sources of friction
  • Communicate strategy roadmaps and connect agency work to business value
  • Support client satisfaction, retention, onboarding, and account health monitoring
  • Represent client needs internally and address senior-level concerns or business changes
  • Monitor account finances, manage scope, and discuss change orders
  • Coordinate renewal timing and discussions with Sales, Finance, and delivery leaders
  • Spot account growth opportunities and collaborate with Sales and Strategy on additional services
  • Collect client reviews, case studies, and award submissions
  • Learn clients’ business models, buyers, success measures, industries, and relevant systems
  • Maintain knowledge of HubSpot and client platforms to support informed status, reporting, and value discussions

Requirements

  • Bring 5–7 years of senior account management or client services experience in a digital agency
  • Demonstrate strong emotional intelligence, sound judgment in complex interpersonal situations, and an ability to build trust with senior executives
  • Communicate exceptionally well in writing and conversation, including explaining the value of agency work through clear storytelling
  • Stay organized and detail-focused while managing multiple accounts and competing priorities
  • Understand agency economics, including retention metrics, lifetime value (LTV), and account growth
  • Know the HubSpot ecosystem well enough to discuss project status and strategic value with clients
  • Hold a bachelor’s degree in Communications, Marketing, Business, or a related field
  • Preferred: Experience at a HubSpot Partner agency or working with HubSpot-focused clients
  • Preferred: Familiarity with CRM platforms, especially HubSpot
  • Preferred: Experience with customer success platforms such as Gainsight or ChurnZero
  • Preferred: Experience managing a portfolio with more than $1 million in combined ARR
  • Preferred: Experience working remotely with clients in a distributed environment
  • Preferred: Background in digital marketing, inbound strategy, or marketing operations
  • Preferred: Experience leading executive business reviews (EBRs) or quarterly business reviews (QBRs)

Benefits

  • Fully remote work
  • A distributed team designed for remote work
  • Professional development through executive-level and strategic client account work

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