Sumsub
Sumsub
501 – 1,000 Employees
ConsultingLegalLogistics
Sumsub is a compliance-focused technology company that develops SaaS tools for businesses managing transaction monitoring and product compliance. Its online platform supports operational workflows alongside legal and compliance functions, with related technical and pre-sales support. The company’s hiring context spans operations, compliance, legal, and technical support roles connected to its business-facing products and services.

Remote Customer Service Representative (Video Ident Agent) - Europe

Guide users through inbound identity-verification calls as a Video Ident Agent for Sumsub’s compliance platform. Support secure, accurate interactions across European markets.

Description

  • Communicate effectively with users by phone and in writing
  • Protect user data and maintain confidentiality and security
  • Follow applicable legal requirements and Sumsub standards
  • Complete tasks accurately and with close attention to detail
  • Keep your knowledge current as industry practices and regulations evolve
  • Handle inbound calls exclusively, without outbound calls, chats, or emails
  • Walk users through each required verification step
  • Deliver customer support as a Video Ident Agent for Sumsub’s identity-verification and compliance platform

Requirements

  • Conversational fluency in German, Turkish, and English
  • Strong communication abilities
  • Capacity to process and navigate substantial amounts of information
  • Availability to take weekdays off instead of weekends
  • Customer service experience is helpful but not required

Benefits

  • Individual development planning with support for learning and industry events
  • Marriage-related financial bonus
  • Financial bonus for welcoming a new baby
  • Work alongside colleagues from 74 countries
  • Inclusive culture that welcomes people and pets
  • Fully remote working arrangement

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