Sumsub
Sumsub
501 – 1 000 Қызметкерлер
КонсалтингҚұқықЛогистика
Sumsub — транзакцияларды бақылау және өнімдердің талаптарға сәйкестігін басқару үшін бизнеске SaaS құралдарын әзірлейтін, сәйкестік талаптарына бағытталған технологиялық компания. Оның онлайн-платформасы операциялық жұмыс процестерімен қатар заң және сәйкестік функцияларын, сондай-ақ техникалық және сатуға дейінгі қолдауды қамтамасыз етеді. Компанияның жұмысқа қабылдау бағыттары бизнеске арналған өнімдері мен қызметтеріне байланысты операциялық, сәйкестік, заң және техникалық қолдау рөлдерін қамтиды.

Remote Customer Service Representative (Video Ident Agent) - Europe

Guide users through inbound identity-verification calls as a Video Ident Agent for Sumsub’s compliance platform. Support secure, accurate interactions across European markets.

Сипаттама

  • Communicate effectively with users by phone and in writing
  • Protect user data and maintain confidentiality and security
  • Follow applicable legal requirements and Sumsub standards
  • Complete tasks accurately and with close attention to detail
  • Keep your knowledge current as industry practices and regulations evolve
  • Handle inbound calls exclusively, without outbound calls, chats, or emails
  • Walk users through each required verification step
  • Deliver customer support as a Video Ident Agent for Sumsub’s identity-verification and compliance platform

Талаптар

  • Conversational fluency in German, Turkish, and English
  • Strong communication abilities
  • Capacity to process and navigate substantial amounts of information
  • Availability to take weekdays off instead of weekends
  • Customer service experience is helpful but not required

Артықшылықтар

  • Individual development planning with support for learning and industry events
  • Marriage-related financial bonus
  • Financial bonus for welcoming a new baby
  • Work alongside colleagues from 74 countries
  • Inclusive culture that welcomes people and pets
  • Fully remote working arrangement

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