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The Cigna Group
The Cigna Group
HealthcareHealthcare InsurancePharmaceuticals
The Cigna Group is a global healthcare company operating through Cigna Healthcare and Evernorth Health Services. Its work combines healthcare services, health insurance, and pharmacy benefits management to support the health and wellbeing of customers, clients, and patients. The company also focuses on ethical healthcare and artificial intelligence practices, health equity, responsible environmental and social governance, and innovation in how care is delivered.
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Remote Customer Service Representative – Accredo | The Cigna Group

Work remotely with Accredo specialty pharmacy patients by managing high-volume calls, recording interactions, and helping people access essential therapies.

USUnited StatesAZArizonaNCNorth CarolinaPAPennsylvaniaSCSouth CarolinaTXTexasRemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Manage inbound and outbound calls in a high-volume contact center
  • Use established workflows and adhere to scheduled call-handling requirements
  • Resolve patient concerns empathetically and within defined procedures
  • Record interactions promptly while protecting patient confidentiality and following HIPAA requirements
  • Complete and actively participate in paid virtual training
  • Achieve monthly performance targets
  • Pursue ongoing learning and respond constructively to feedback
  • Manage consecutive calls throughout the scheduled shift
  • Help specialty pharmacy patients access needed therapies

Requirements

  • A high school diploma or equivalent is required
  • No prior experience is required, although healthcare customer service call center experience is strongly preferred
  • Perform effectively in a highly structured, high-volume setting
  • Apply strong problem-solving and real-time judgment skills
  • Communicate clearly and effectively in writing and conversation
  • Use Microsoft Office proficiently
  • Navigate multiple systems simultaneously
  • Commit to attending all training sessions
  • Maintain reliable attendance during the first 90 days
  • Provide a distraction-free workspace at home
  • Use a wired Ethernet connection directly from the modem to the company-provided computer; Wi-Fi, mobile, and hotspot connections are not accepted
  • Have cable broadband or fiber internet with minimum speeds of 10 Mbps download and 5 Mbps upload
  • Be able to work from Texas, North Carolina, Indiana, South Carolina, Arizona, Pennsylvania, or Georgia

Benefits

  • Medical, dental, and vision coverage begins on the first day
  • Receive 18 days of paid time off
  • Receive eight paid holidays
  • Employer contributions are available for HRA and HSA accounts
  • Access a 401(k) plan with company matching
  • Receive tuition assistance
  • Access career development opportunities
  • Complete a paid virtual training program
  • Work remotely
  • Join a friendly and supportive workplace culture
  • Receive comprehensive training and continuing development

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