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Expedia Group
Expedia Group
HospitalityLogisticsTravel
Expedia Group is a global travel technology company operating across the hospitality, logistics, and travel sectors. Through brands including Expedia, Hotels.com, Vrbo, Travelocity, Egencia, Hotwire, Orbitz, eBookers, CheapTickets, CarRentals, Expedia Cruises, Wotif, and Trivago, it helps travelers discover and book flights, stays, car rentals, cruises, and other travel experiences. Its technology supports more than 200 websites across over 70 countries, combining data, artificial intelligence, and digital customer conversations to improve trip planning and booking. Expedia Group also provides partners with the tools, insights, and infrastructure they need to develop and manage their travel businesses.
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Principal UX Designer | Expedia Group | Gurgaon Onsite

Lead UX strategy for Expedia Group’s Insurtech, travel protection, and FinTech experiences. Define trusted journeys across brands, markets, partners, and AI-powered personalization.

INIndiaOn-siteFull-timeLeadEnglish RequiredProduct Designer

Description

  • Own experience strategy for Expedia Group’s Insurtech, travel protection, and FinTech platform
  • Make complex coverage, pricing, eligibility, and claims decisions easier to understand
  • Guide protection and FinTech products, including responsible AI-powered personalization
  • Build systems and principles for trusted experiences across brands, markets, and partner ecosystems
  • Define experience direction, design principles, conceptual models, service architecture, and reusable foundations
  • Lead major initiatives focused on traveler trust, regulatory responsibility, contextual protection, and connected journeys
  • Shape product strategy, investment decisions, and roadmaps across B2C, B2B/API, supplier, and emerging-market offerings
  • Set responsible AI and personalization standards for transparency, accessibility, explainability, informed choice, and legal and compliance review
  • Establish interaction and visual quality standards, influence senior leaders, and mentor designers
  • Direct end-to-end UX strategy and interaction design across websites, native apps, embedded checkout, post-booking, travel, and partner experiences
  • Turn customer, business, and regulatory needs into UX frameworks, information architecture, service blueprints, journey models, flows, and interaction systems
  • Organize and lead discovery workshops, journey mapping, usability evaluations, concept testing, and evaluative research
  • Develop high-fidelity designs, prototypes, and detailed implementation specifications
  • Apply research, data, experimentation, and outcome metrics to improve experiences
  • Collaborate with product, engineering, data science, machine learning, analytics, research, content, legal, compliance, operations, finance, and partner insurers
  • Lead design critiques, present design narratives to senior stakeholders, promote design-system consistency, and use AI tools responsibly

Requirements

  • At least 10 years of professional experience in UX, product design, interaction design, or a related discipline
  • Bachelor’s degree in Design, HCI, Cognitive Science, or a related field, or equivalent practical experience
  • Extensive experience taking complex product experiences from discovery through delivery with cross-functional product and engineering teams
  • Demonstrated ownership of end-to-end UX for a substantial product area or domain, including strategy, interaction design, and scalable delivery
  • Advanced capability in interaction design, information architecture, prototyping, service design, and usability evaluation
  • Strong systems-thinking approach
  • Ability to articulate a clear design perspective and influence senior stakeholders
  • Advanced degree in Design, HCI, or a related field, or equivalent experience leading UX for large-scale, multi-domain, or platform products
  • Experience designing for regulated, high-trust, or financial sectors such as insurance, FinTech, payments, or healthcare
  • Track record of establishing and evolving UX strategy, design systems, conceptual models, and patterns across multiple surfaces, brands, markets, or business lines
  • Experience guiding teams through complex problem spaces with data, experimentation, and user research
  • Ability to bring AI-driven systems, tools, or workflows into user experiences and safely integrate and operate AI/ML-enabled solutions
  • Experience with partner ecosystems, policy or claims journeys, financial decision support, content design, accessibility, and design governance in settings requiring external review or approval

Benefits

  • Flexibility, benefits, and support designed to help employees do their best work
  • An inclusive, accessible recruiting experience
  • Accommodation and adjustment support throughout the application or recruiting process

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