Remote Marketing Intern (University Student)
PRIME AGENCY M&M
Support social media, branding and event campaigns at Berlin boutique agency PRIME AGENCY M&M while gaining practical experience alongside university studies.
Open
GuestReady is a hospitality and short-term rental management company founded in 2016. It supports property owners with end-to-end operational services while helping guests enjoy well-managed stays across the UK, France, Portugal, Spain, and the UAE. Its work combines hospitality operations, booking and guest-experience management, and technology, including the RentalReady property management platform and direct-booking capabilities. The company’s teams work across travel, marketing, logistics, and property operations to improve occupancy, streamline day-to-day management, and strengthen returns for owners.
Owner Success Associate - Brazil Remote
Support GuestReady’s short-term rental property owners in Brazil through performance monitoring, hospitality coordination, and responsive communication. Use revenue and occupancy insights to guide owners and improve property results.
Description
- Handle owner questions about bookings, property performance, operational procedures, and related matters with professionalism and efficiency.
- Track property performance and revenue, assess financial and operational results, spot trends and opportunities, and recommend ways to improve occupancy and overall returns.
- Use data and commercial insights to discuss performance with owners, set expectations, and agree on improvement measures.
- Coordinate updates between property owners and internal Operations, Guest Experience, and Finance teams.
- Manage owner requests and problems end to end by investigating issues, finding solutions, and escalating when appropriate.
- Record owner interactions and case details accurately in internal systems and CRM platforms.
- Follow up promptly on open matters, drive resolution, and keep owners updated.
- Surface recurring issues and improvement opportunities, sharing relevant feedback and insights.
- Adjust to changing processes, systems, and tools within an international, fast-moving environment.
Requirements
- Fluent English communication skills.
- Current residence in Brazil.
- Availability during European business hours.
- Experience in customer service, account management, hospitality, property management, or another client-facing field.
- Strong commercial understanding and confidence interpreting performance and revenue data.
- Comfort discussing sensitive commercial topics with owners, including occupancy, revenue, pricing strategy, and required improvements.
- Ability to explain data and recommendations clearly, manage expectations, and challenge owners constructively when necessary.
- Excellent written and spoken communication skills.
- Strong organisation and multitasking skills.
- Proactive, solution-focused approach with a strong sense of ownership and accountability.
- Confidence using digital tools, CRM software, and online communication platforms.
- Ability to work independently while contributing effectively to an international team.
- Comfort working in a fast-changing environment.
Benefits
- Work with an international, multicultural team in travel and hospitality.
- Contribute in a dynamic, technology-led workplace.
- Collaborate with colleagues across multiple countries and markets.
- Build expertise in owner relations, hospitality, and property management.
- Join a growing company that values initiative, accountability, and continuous improvement.
- Work in an inclusive environment that welcomes varied backgrounds, experiences, and perspectives.
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