TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Onsite Customer Service Representative in the Philippines
Support TDCX customers across multiple communication channels by resolving issues, closing cases, and improving customer satisfaction. TDCX is a global BPO and customer experience solutions company.
Description
- Assist customers through all applicable communication channels
- Assess customer needs and investigate existing issues to develop suitable solutions
- Resolve customer questions and aim for resolution during the first interaction
- Coordinate follow-ups with service partners and internal teams to close cases within service standards
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
- Deliver support according to established procedures to promote customer satisfaction
- Develop lasting customer relationships by engaging customers and providing additional assistance when needed
- Complete management-assigned duties within the employment category while supporting the effective implementation, maintenance, and ongoing improvement of TDCX's Quality Management System
Requirements
- Diploma, advanced or higher diploma, graduate diploma, bachelor's, postgraduate diploma, professional, or master's degree in any field
- Two years of relevant experience is preferred, though fresh graduates are welcome to apply
- Strong time-management abilities and the drive to exceed expectations
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions
- Strong communication skills, including attentive listening, empathy, and effective phone etiquette covering pace, tone, voice quality, grammar, and articulation
- Confidence using computers and multiple systems, with the ability to learn and adapt to new tools
- Excellent spoken and written English communication, plus proficiency in the language of the supported market
Benefits
- Attractive compensation and additional perks
- Comprehensive medical, insurance, and social security coverage
- Modern, world-class workspaces
- Employee engagement activities and recognition programs
- Structured learning and development opportunities for career growth
- Supportive workplace culture focused on the future
- Convenient location with direct public transportation connections
- Flexible work arrangements
- Expert coaching and mentoring
- Chance to join a global company recognized with hundreds of industry awards