Crash Champions
Crash Champions
Crash Champions is a national automotive collision repair company serving drivers through a network of repair locations. Its services include aluminum repair, hail damage restoration, dent removal, auto glass replacement, vehicle painting, and other collision-related work. The company combines repair expertise with customer-focused service, offering free estimates and a lifetime repair warranty. Crash Champions also invests in training to help develop the next generation of professionals in the collision repair industry.

National Account Manager – Collision Repair (Remote, United States)

Manage and expand insurance, fleet, and high-volume collision-repair partnerships for Crash Champions. Own account performance, renewals, strategic growth, and cross-functional partner initiatives.

Description

  • Create and deliver strategic plans for national partner accounts
  • Find growth opportunities across current and prospective accounts to increase revenue and service adoption
  • Connect account priorities with company objectives alongside leadership
  • Act as the main contact for national clients and build durable relationships across partner organizations
  • Run recurring business reviews and strategic partner meetings
  • Represent customer priorities internally while accounting for operational capacity
  • Monitor volume, revenue, estimate accuracy, customer satisfaction, cycle time, and carrier KPIs
  • Prepare reporting and analysis for internal stakeholders and external partners
  • Turn account data into practical insights that strengthen the partner experience
  • Coordinate resolution of account issues with internal teams and stakeholders
  • Direct root-cause reviews and corrective action plans
  • Work with operations, finance, legal, marketing, and training on account programs
  • Lead or contribute to cross-functional efforts that improve partner relationships and experience
  • Keep account work consistent with contractual requirements and service-level commitments
  • Support contract renewal negotiations and strategic account onboarding
  • Keep agreements, renewals, and compliance work accurately documented
  • Spot inefficient processes and recommend improvements
  • Lead efforts to improve consistency, quality, and communication throughout the account lifecycle
  • Track industry developments, customer expectations, and competitor offerings
  • Travel to client locations, strategic meetings, performance reviews, and industry events

Requirements

  • At least five years of collision-repair industry experience in operations, account management, or customer relations
  • A record of managing high-impact accounts and meeting or exceeding performance goals
  • Strong written and verbal communication skills, including the ability to present and influence across organizational levels
  • Highly developed interpersonal and relationship-management skills with a customer-first approach
  • Advanced Microsoft Excel capability, including pivot tables, VLOOKUP/XLOOKUP, data analysis, and reporting
  • Valid driver’s license and safe driving history
  • Availability for required travel, including 50% overnight and air travel
  • Experience handling contract renewals, pricing discussions, and service-level expectations
  • Ability to represent the company credibly and professionally with senior leaders
  • Working knowledge of PC systems, CCC or Mitchell repair management software, Power BI, Smartsheet, Microsoft Office, and online research
  • Deep understanding of key-account needs, challenges, priorities, and growth opportunities
  • Knowledge of market trends and the competitive landscape
  • Long-term, strategic approach to performance improvement aligned with business objectives
  • Proactive approach to identifying issues and developing solutions
  • Ability to assess carrier performance and recognize trends or inconsistencies
  • Ability to build and sustain productive relationships with internal teams and external partners
  • Ability to work independently, prioritize effectively, and meet deadlines in a fast-paced setting

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Group life insurance
  • Disability insurance
  • 401(k) retirement plan with company match
  • Referral bonus through the “Cash From Crash” program
  • Five paid holidays

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