Crash Champions este o companie națională de reparații auto în urma coliziunilor, care deservește șoferii printr-o rețea de centre de reparații. Serviciile sale includ repararea componentelor din aluminiu, remedierea daunelor provocate de grindină, îndepărtarea îndoiturilor, înlocuirea geamurilor auto, vopsirea vehiculelor și alte lucrări asociate daunelor rezultate în urma coliziunilor. Compania îmbină expertiza în reparații cu servicii axate pe clienți, oferind evaluări gratuite și o garanție pe viață pentru reparații. Crash Champions investește, de asemenea, în formare pentru a contribui la dezvoltarea următoarei generații de profesioniști din industria reparațiilor auto în urma coliziunilor.
National Account Manager – Collision Repair (Remote, United States)
Manage and expand insurance, fleet, and high-volume collision-repair partnerships for Crash Champions. Own account performance, renewals, strategic growth, and cross-functional partner initiatives.
Descriere
- Create and deliver strategic plans for national partner accounts
- Find growth opportunities across current and prospective accounts to increase revenue and service adoption
- Connect account priorities with company objectives alongside leadership
- Act as the main contact for national clients and build durable relationships across partner organizations
- Run recurring business reviews and strategic partner meetings
- Represent customer priorities internally while accounting for operational capacity
- Monitor volume, revenue, estimate accuracy, customer satisfaction, cycle time, and carrier KPIs
- Prepare reporting and analysis for internal stakeholders and external partners
- Turn account data into practical insights that strengthen the partner experience
- Coordinate resolution of account issues with internal teams and stakeholders
- Direct root-cause reviews and corrective action plans
- Work with operations, finance, legal, marketing, and training on account programs
- Lead or contribute to cross-functional efforts that improve partner relationships and experience
- Keep account work consistent with contractual requirements and service-level commitments
- Support contract renewal negotiations and strategic account onboarding
- Keep agreements, renewals, and compliance work accurately documented
- Spot inefficient processes and recommend improvements
- Lead efforts to improve consistency, quality, and communication throughout the account lifecycle
- Track industry developments, customer expectations, and competitor offerings
- Travel to client locations, strategic meetings, performance reviews, and industry events
Cerințe
- At least five years of collision-repair industry experience in operations, account management, or customer relations
- A record of managing high-impact accounts and meeting or exceeding performance goals
- Strong written and verbal communication skills, including the ability to present and influence across organizational levels
- Highly developed interpersonal and relationship-management skills with a customer-first approach
- Advanced Microsoft Excel capability, including pivot tables, VLOOKUP/XLOOKUP, data analysis, and reporting
- Valid driver’s license and safe driving history
- Availability for required travel, including 50% overnight and air travel
- Experience handling contract renewals, pricing discussions, and service-level expectations
- Ability to represent the company credibly and professionally with senior leaders
- Working knowledge of PC systems, CCC or Mitchell repair management software, Power BI, Smartsheet, Microsoft Office, and online research
- Deep understanding of key-account needs, challenges, priorities, and growth opportunities
- Knowledge of market trends and the competitive landscape
- Long-term, strategic approach to performance improvement aligned with business objectives
- Proactive approach to identifying issues and developing solutions
- Ability to assess carrier performance and recognize trends or inconsistencies
- Ability to build and sustain productive relationships with internal teams and external partners
- Ability to work independently, prioritize effectively, and meet deadlines in a fast-paced setting
Beneficii
- Medical insurance
- Dental insurance
- Vision insurance
- Group life insurance
- Disability insurance
- 401(k) retirement plan with company match
- Referral bonus through the “Cash From Crash” program
- Five paid holidays