LogoFresh Jobs Ahead
Jabil
Jabil
H1B Visa SponsorAutomotiveDefenseHealthcare
Jabil is a global B2B engineering, manufacturing, design, and supply chain services company. Since 1966, it has worked with leading brands to develop scalable and tailored solutions across industries including automotive, defense, and healthcare. With operations spanning more than 100 locations, Jabil combines manufacturing expertise with a focus on sustainability, community engagement, workforce inclusion, professional development, and innovation.
LinkedIn
Company Jobs

IT Support Technician III - Rotating Shifts, Memphis Onsite

Jabil is seeking an IT Support Technician III to deliver hands-on technology support at its Memphis and Byhalia manufacturing facilities. The role covers factory startup, production ramp, hardware and software troubleshooting, and end-user operations.

USUnited StatesMSMississippiTNTennesseeOn-siteFull-timeSeniorLeadEnglish RequiredSupport Engineer

Description

  • Deliver technical assistance to end users across PCs, servers, hardware, and software applications
  • Support the Memphis facilities and startup activities for the new Byhalia factory
  • Contribute to site IT bring-up, early production ramp, startup, and steady-state operations
  • Load and validate software packages
  • Diagnose and resolve end-user, hardware, software, scanner, mobile-device, and operating issues
  • Install, configure, image, identify, and repair PCs, peripherals, workstations, printers, scanners, and shared devices
  • Handle site-level incidents and monitor Service Desk queues
  • Maintain the Knowledge Database and Configuration Management Database
  • Manage support queues while meeting SLA and KPI targets
  • Provide phone and remote assistance to offsite users
  • Procure software and hardware through the purchase-order process
  • Administer user accounts in Active Directory
  • Support mobile-device enrollment, configuration, and troubleshooting
  • Maintain Audio/Visual equipment and standard IT applications
  • Track computer-parts inventory and repair records
  • Train users and provide technical assistance
  • Support IT infrastructure and end-user readiness throughout factory construction, commissioning, and production ramp
  • Collaborate with IT leadership, facilities, manufacturing engineering, and external vendors
  • Identify ramp-related risks, recurring problems, and opportunities for improvement
  • Update management, use trend analysis and metrics to drive continuous improvement, and enhance procedures
  • Follow IT strategy and site security, safety, and health requirements

Requirements

  • High school diploma with at least 10 years of experience, or an equivalent combination of education and experience
  • Must be legally authorized to work in the United States without current or future sponsorship from Jabil
  • Jabil will not consider applicants who require immigration or visa sponsorship
  • Able to work first, second, third, and weekend shifts on a rotating schedule
  • Comfortable working in a dynamic, rapidly changing startup environment
  • Able to work in factory, warehouse, and construction-adjacent settings
  • Able to work extended hours or weekends during critical startup and production milestones
  • Strong customer-service skills with a clear sense of urgency
  • Able to protect the confidentiality and discretion of IT systems and data
  • Able to follow corporate, regional, and site security, safety, and health policies

Benefits

  • Jabil is an equal opportunity employer
  • Reasonable accommodations are available for qualified individuals with disabilities

Related Jobs