Core Banking Systems Engineer
Swisscom
Operate and improve Swisscom’s core banking and banking applications. Support integrations, incident resolution, releases, and technical projects.
Open
Langate Software is a software development and consulting company founded in 2001, serving clients across healthcare, manufacturing, and other enterprise environments. Its work includes custom software development, legacy system and cloud migration, data analytics, and the integration of AI and AR/VR technologies. Langate also builds dedicated engineering teams and develops secure, scalable solutions designed to support automation, modernization, and long-term digital transformation.
IT Support Engineer (Remote, Ukraine)
Provide remote L1/L2 managed-service support across Microsoft 365, Windows, networking, security, and cloud environments. Support multiple client infrastructures while maintaining accurate technical documentation.
Description
- Provide L1/L2 technical support to business users across client environments
- Monitor customer infrastructure, cloud services, servers, and endpoints
- Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID/Azure AD, and user access
- Support Windows desktops, Windows Server, and basic macOS environments
- Troubleshoot Active Directory, DNS, DHCP, TCP/IP, VPNs, remote-access tools, and common networking issues
- Manage security and endpoint-protection tools such as Microsoft Defender, Bitdefender, Sophos, or equivalent platforms
- Use RMM, PSA, ticketing, time-tracking, and documentation systems such as ConnectWise and ITglue
- Coordinate with third-party vendors and software support teams on complex troubleshooting cases
- Develop and maintain technical documentation, SOPs, troubleshooting guides, and client environment records
- Support multiple client environments and escalate issues when appropriate
- Complete HR, technical, and client interviews as part of the hiring process
Requirements
- Demonstrated experience in MSP, NOC, remote IT, or outsourced infrastructure support
- Practical experience administering Microsoft 365, including Exchange, Teams, Intune, and Entra ID/Azure AD
- Experience supporting Windows Server and Windows desktop environments
- Working knowledge of DNS, DHCP, TCP/IP, firewalls, VPNs, routers, and switches
- Experience with remote-support tools such as TeamViewer, ScreenConnect, or comparable platforms
- Experience maintaining disciplined ticketing and technical documentation practices
- Strong written and spoken English for customer-facing communication
- Ability to manage multiple clients or environments while maintaining an organized workflow
- Ability to independently investigate issues, collect relevant details, analyze logs, and explain next steps clearly
- Experience with MSP platforms such as ConnectWise, Kaseya, or similar tools
- Experience with security platforms including Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or comparable products
- Basic PowerShell scripting skills for automation and troubleshooting
- Experience supporting business applications such as QuickBooks, Sage, tax and accounting software, or other client-specific systems
- Relevant certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or equivalent
- Experience with Citrix, RDS/Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure
- Reliable and consistent in day-to-day support work
- Able to remain composed during incidents and urgent customer requests
- Strong customer-service orientation
- Able to document technical work clearly and consistently
- Adaptable across different client environments, tools, and processes
- Able to learn unfamiliar systems quickly and ask effective questions when documentation is incomplete
Benefits
- B2B contract
- Paid sick leave
- 20 days of paid vacation
- Free English lessons
- Flexible work schedule
- Official holidays are non-working days
- Paid courses and certifications
- Coach and psychologist consultations
- Workshops
- Career development plan
- Mentoring
- Education
- Medical health insurance
- Remote work options
- Training programs
- Team-building events and group activities
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