My IT Crew
My IT Crew
51 – 200 Employees
B2BCybersecurityHealthcare
My IT Crew is a managed IT services provider serving small and mid-size businesses with customized technology support and cybersecurity solutions. The company builds, implements, and maintains IT environments with services such as 24/7 monitoring, remote helpdesk assistance, risk assessments, and security and scalability planning. Its work includes supporting industry-specific compliance needs, including those of healthcare organizations, while helping clients keep their systems secure, reliable, and operational. My IT Crew’s approach centers on proactive monitoring and resolving issues promptly, often during the first support interaction.

IT Service Desk Engineer (Remote, Nigeria)

Remote IT Service Desk Engineer role supporting clients from Nigeria. Troubleshoot Microsoft, networking, and VoIP environments while managing tickets, escalations, documentation, and vendor coordination.

Description

  • Diagnose and resolve issues across Windows devices, Microsoft 365, network infrastructure, and VoIP systems
  • Build strong client relationships, set clear expectations, and drive positive service outcomes
  • Own and prioritize the service ticket queue
  • Manage warm-transfer escalations
  • Develop and improve internal knowledge-base documentation
  • Coordinate between clients and vendors to resolve incidents
  • Attend weekly team meetings and participate in team-led training
  • Demonstrate accountability, proactive service, and consistently high-quality customer support

Requirements

  • Demonstrated hands-on ability to troubleshoot, configure, and manage Microsoft technologies, including Windows Server, Active Directory, and Group Policy
  • Strong practical experience with Microsoft 365, Hyper-V, DNS, and DHCP
  • Solid understanding of advanced networking principles
  • Ability to diagnose issues involving firewalls, switches, and Wi-Fi
  • Excellent customer service skills, with the ability to build trust and de-escalate challenging situations
  • Experience producing comprehensive internal documentation
  • Familiarity with remote access tools such as Remote Desktop and RemoteApps
  • Curiosity, willingness to learn, and a collaborative approach

Benefits

  • Use of high-quality tools supported by practical documentation
  • Team-led training and hands-on exposure to emerging technologies
  • Pathways for professional development
  • Support for ongoing career development
  • Collaborative workplace that welcomes employee perspectives and ideas

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