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Genpact
Genpact
Artificial IntelligenceB2B
Genpact is a global professional services and digital transformation company helping large enterprises apply data, artificial intelligence, and technology to complex business operations. Its services combine consulting, managed operations, intelligent automation, agentic AI, and data expertise across functions such as finance and accounting, supply chain, risk and compliance, and customer experience. Genpact works with organizations in industries including banking, insurance, consumer goods, healthcare, manufacturing, and high tech, supporting efforts to modernize processes and turn AI investments into measurable operational outcomes. Its teams bring together domain knowledge, analytics, and technology to help enterprise clients scale transformation across core business functions.
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Global Relationship Manager - Canada (Hybrid)

Lead global client relationships and go-to-market strategies for Genpact’s AI-powered enterprise solutions. Drive deal conversion, data-informed growth, operational improvements, and team development.

CACanada
$143,100 – $215,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales
ITSM

Description

  • Build relationships with sales organizations and develop go-to-market strategies that support growth
  • Create data strategies to guide promotional planning and execution for stronger client outcomes
  • Lead industry insights initiatives that increase client value and support business decisions
  • Partner with senior Sales and Operations leaders to build deal momentum and support successful conversion
  • Manage the resolution of internal client issues across multiple functions
  • Create and execute growth strategies focused on financial performance and customer satisfaction
  • Foster trust, respect, and transparency with teams and clients
  • Research market opportunities and customer needs in Deductions recovery
  • Drive process improvements that optimize operations, lower costs, and increase client value
  • Convert high-level strategies into actionable execution plans
  • Develop and manage client-meeting collateral with Sales, Operations, and Digital teams
  • Conduct SWOT analyses, due diligence, and financial evaluations for prospective clients
  • Find automation and process improvement opportunities that strengthen operational efficiency
  • Coach and develop a capable team while promoting continuous improvement

Requirements

  • Bachelor’s degree in Commerce, Economics, or Finance, or a master’s degree in Business Administration or Business Analytics
  • ITIL Foundation Certificate in IT Service Management from Axelos
  • Business consulting, client relations, CRM, global business strategy, sales forecasting, and supplier relationship management skills
  • English proficiency at C2 level
  • Availability to work variable shifts in Canada
  • Experience building and maintaining relationships with sales organizations
  • Experience creating go-to-market and growth strategies
  • Experience developing data strategies and managing promotional planning and execution
  • Experience leading industry insights functions
  • Experience partnering with senior Sales and Operations leaders
  • Experience managing cross-functional client issue resolution
  • Experience performing market research, SWOT analysis, due diligence, and financial assessments
  • Experience identifying automation, process improvement, and cost-reduction opportunities
  • Experience mentoring and developing teams

Benefits

  • Practical experience, mentorship, and broad learning opportunities
  • A values-led culture centered on integrity and inclusion
  • Equal opportunity employment
  • A dynamic workplace emphasizing respect, integrity, customer focus, and innovation

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