tristar Hotels
tristar Hotels
1,001 – 5,000 Employees
ConsultingLogisticsTravel
tristar Hotels is a hotel operator and developer serving the German-speaking market across Germany, Austria, and Switzerland. Founded in 2011, the company manages and franchises branded properties for international hotel groups including IHG, Accor, Hilton, and Marriott. Its work spans hotel management, development, market and site analysis, and sales support for investors and corporate clients. With 47 hotels and thousands of rooms in its portfolio, tristar Hotels combines hospitality operations with strategic growth and partnership development.

Front Office Manager - Holiday Inn Berlin City East Side

Front Office Manager at the four-star Holiday Inn Berlin City East Side. Lead front-office operations, support guests, and coordinate daily hotel activities.

Description

  • Oversee smooth front-office operations
  • Deliver a professional welcome and excellent guest service
  • Manage guest check-in and check-out
  • Resolve guest complaints
  • Address special guest requests and challenges
  • Manage cash handling and accounts receivable controls
  • Serve as the primary contact for the front-office team
  • Prepare staff rosters and vacation schedules with management
  • Complete administrative duties across the front and back office
  • Encourage efficient operations and communication across hotel departments
  • Complete and monitor daily front-office duties using established checklists
  • Support daily front-office operations on early and late shifts
  • Manage guest correspondence

Requirements

  • Starting salary progression may depend on experience and qualifications
  • Be prepared to take on leadership responsibilities within the front office
  • Independently manage administrative duties across the front and back office
  • Demonstrate proficiency in cash handling and accounts receivable control
  • Ensure the franchisee's bonus systems are applied correctly
  • Prepare staff rosters and vacation schedules
  • Use applicable checklists and manage daily front-office tasks confidently
  • Be available for early and late shifts
  • German proficiency is required because the job advertisement and guest correspondence are in German

Benefits

  • Permanent employment contract
  • At least 30 days of paid annual leave
  • 25% night-shift premium for work between 10:00 p.m. and 7:00 a.m.
  • Pleasant working environment
  • Predictable working hours
  • Time off in lieu for overtime
  • Opportunity to contribute to a young, rapidly growing company
  • Support from an experienced General Manager
  • Work in a company guided by strong values and principles
  • Professional development, personal growth, and opportunities to contribute ideas
  • Uniform provision and cleaning
  • Employee discounts through a corporate benefits program covering events, services, and products
  • Worldwide discounts at IHG hotels
  • Starting salary of €3,665 gross per month for full-time employment, with progression based on experience and qualifications

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