Senior T3 Support Engineer (Remote, Brazil)
SupportYourApp
Investigate backend, database, API, and integration issues for SupportYourApp’s global clients. Resolve technical incidents remotely and escalate complex cases to Engineering.
Open
Cross Border Talents is a remote-first recruitment consultancy that helps employers build international teams and helps professionals find opportunities across borders. Its recruitment services cover permanent hiring and talent leasing, with a focus on engineering, ICT, multilingual, and customer-experience roles. Through its technology-enabled talent pool and recruitment platform, the company supports global sourcing and relocation while prioritizing privacy and remote-work processes.
Dutch-Speaking Customer Support Agent in Greece
Provide post-purchase support in Dutch for a leading jewellery brand while working remotely from Greece. Resolve order and delivery issues through email, chat, phone, and social media.
Description
- Assist customers with post-purchase questions by email, chat, and phone.
- Investigate delivery delays, missing or damaged products, and exchange requests.
- Complete back-office work that supports smooth daily operations.
- Use three to five internal and external tools to handle customer cases.
- Respond to customers through social media in selected markets.
- Work primarily Monday to Friday, with occasional weekend shifts.
- Cover rotating shifts between 09:00 and 21:00; overnight shifts are not required.
Requirements
- Native or fluent Dutch.
- English proficiency at C1 level.
- Strong written communication skills.
- Comfort using computers and MS Office.
- Typing speed of at least 25 words per minute.
- Ability to manage multiple tasks effectively.
- Customer service experience is helpful but not essential.
- Authorization to work in the EU.
Benefits
- Performance bonus of up to €150.
- Work entirely from home.
- Relocation assistance to Greece.
- Primarily email and chat support, with limited phone work.
- Comprehensive training provided.
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