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Ticketmaster operates a digital ticketing marketplace for live entertainment, connecting audiences with concerts, sports, theater, and other events. Its platform supports ticket discovery and purchasing while also helping event organizers manage and promote performances, games, and shows. With a large workforce spanning eCommerce, entertainment, and sports, Ticketmaster offers a range of opportunities for professionals interested in the technology and operations behind live events.
Director, XR Implementation – EMEA | Ticketmaster | Manchester On-site
Lead Ticketmaster Sport’s XR implementations for major sports organisations across EMEA. Own client launches, operational readiness and expansion into new international markets.
Description
- Own the regional strategy for all XR deployments across EMEA
- Direct complex client implementations from initiation through successful go-live
- Create implementation plans covering timelines, risks and resource needs
- Maintain consistent standards, governance and quality assurance across projects
- Act as executive sponsor at critical implementation milestones
- Lead operational readiness for entry into new countries and territories
- Coordinate local-market readiness with Legal, Finance, Product and Engineering
- Assess country-specific operational, regulatory and ticketing requirements
- Create scalable playbooks for future market expansion
- Act as the primary operational lead throughout implementation projects
- Build senior client relationships and manage expectations, risks and communications
- Drive client adoption of Ticketmaster best practices
- Collaborate with Product, Engineering, Development, Integrations, Client Account Management, Product Training, Ticketing Operations, and Global Support & Operations
- Improve implementation methods, governance processes and documentation continuously
- Define implementation KPIs and reporting
- Find opportunities for automation and greater operational efficiency
- Forecast resource needs and prioritise the implementation pipeline
- Escalate delivery risks and propose mitigation plans
- Support hiring and professional development as the implementation function expands
- Work with Sales and Client Account Management on meetings, demonstrations, RFP responses and solution presentations
- Define scope, schedules, resource assumptions and delivery approaches for new opportunities
- Assess implementation complexity, dependencies, risks and mitigations during solution design and negotiations
- Convert client requirements into coordinated delivery plans
- Lead governance and client communications through launch readiness
- Build client confidence and support adoption at launch
- Deliver on-time XR implementations with strong go-live quality, platform stability and agreed operational OKRs
Requirements
- Substantial experience delivering enterprise software implementations
- Strong project and programme management capability
- Experience managing cross-functional delivery teams
- Excellent stakeholder management skills
- Demonstrated ability to influence senior internal and external stakeholders
- Highly organised, with the ability to manage multiple complex projects concurrently
- Excellent written and verbal communication
- Experience overseeing project risks and dependencies
- Willingness to travel across EMEA when needed
- Experience implementing Ticketmaster Sport XR is desirable
- Knowledge of Ticketmaster Sport products is desirable
- Background in sports ticketing or live entertainment is desirable
- Experience taking technology platforms into international markets is desirable
- Understanding of API integrations and third-party systems is desirable
- Knowledge of Agile delivery methods is desirable
- Prince2, PMP or an equivalent project management qualification is desirable
- Strategic thinking
- Customer focus
- Project leadership
- Commercial awareness
- Sound decision-making
- Collaboration
- Problem solving
- Ability to influence
- Adaptability
- Accountability
Benefits
- Inclusive workplace culture
- Support for maintaining a healthy work-life balance
- Opportunities for professional and personal development
- Exposure to new experiences and learning alongside talented colleagues
- Equal opportunity regardless of gender, race, sexual orientation, religion, age, disability status or caring responsibilities
- Human review of hiring decisions made with support from AI tools
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