Ticketmaster
Ticketmaster
Ticketmaster operează o piață digitală de bilete pentru evenimente de divertisment live, conectând publicul cu concerte, competiții sportive, spectacole de teatru și alte evenimente. Platforma sa sprijină descoperirea și achiziționarea biletelor și îi ajută, de asemenea, pe organizatorii de evenimente să gestioneze și să promoveze spectacole, meciuri și reprezentații. Cu o forță de muncă numeroasă în domeniile comerțului electronic, divertismentului și sportului, Ticketmaster oferă o gamă variată de oportunități pentru profesioniști interesați de tehnologia și operațiunile din spatele evenimentelor live.

Director, XR Implementation – EMEA | Ticketmaster | Manchester On-site

Lead Ticketmaster Sport’s XR implementations for major sports organisations across EMEA. Own client launches, operational readiness and expansion into new international markets.

Descriere

  • Own the regional strategy for all XR deployments across EMEA
  • Direct complex client implementations from initiation through successful go-live
  • Create implementation plans covering timelines, risks and resource needs
  • Maintain consistent standards, governance and quality assurance across projects
  • Act as executive sponsor at critical implementation milestones
  • Lead operational readiness for entry into new countries and territories
  • Coordinate local-market readiness with Legal, Finance, Product and Engineering
  • Assess country-specific operational, regulatory and ticketing requirements
  • Create scalable playbooks for future market expansion
  • Act as the primary operational lead throughout implementation projects
  • Build senior client relationships and manage expectations, risks and communications
  • Drive client adoption of Ticketmaster best practices
  • Collaborate with Product, Engineering, Development, Integrations, Client Account Management, Product Training, Ticketing Operations, and Global Support & Operations
  • Improve implementation methods, governance processes and documentation continuously
  • Define implementation KPIs and reporting
  • Find opportunities for automation and greater operational efficiency
  • Forecast resource needs and prioritise the implementation pipeline
  • Escalate delivery risks and propose mitigation plans
  • Support hiring and professional development as the implementation function expands
  • Work with Sales and Client Account Management on meetings, demonstrations, RFP responses and solution presentations
  • Define scope, schedules, resource assumptions and delivery approaches for new opportunities
  • Assess implementation complexity, dependencies, risks and mitigations during solution design and negotiations
  • Convert client requirements into coordinated delivery plans
  • Lead governance and client communications through launch readiness
  • Build client confidence and support adoption at launch
  • Deliver on-time XR implementations with strong go-live quality, platform stability and agreed operational OKRs

Cerințe

  • Substantial experience delivering enterprise software implementations
  • Strong project and programme management capability
  • Experience managing cross-functional delivery teams
  • Excellent stakeholder management skills
  • Demonstrated ability to influence senior internal and external stakeholders
  • Highly organised, with the ability to manage multiple complex projects concurrently
  • Excellent written and verbal communication
  • Experience overseeing project risks and dependencies
  • Willingness to travel across EMEA when needed
  • Experience implementing Ticketmaster Sport XR is desirable
  • Knowledge of Ticketmaster Sport products is desirable
  • Background in sports ticketing or live entertainment is desirable
  • Experience taking technology platforms into international markets is desirable
  • Understanding of API integrations and third-party systems is desirable
  • Knowledge of Agile delivery methods is desirable
  • Prince2, PMP or an equivalent project management qualification is desirable
  • Strategic thinking
  • Customer focus
  • Project leadership
  • Commercial awareness
  • Sound decision-making
  • Collaboration
  • Problem solving
  • Ability to influence
  • Adaptability
  • Accountability

Beneficii

  • Inclusive workplace culture
  • Support for maintaining a healthy work-life balance
  • Opportunities for professional and personal development
  • Exposure to new experiences and learning alongside talented colleagues
  • Equal opportunity regardless of gender, race, sexual orientation, religion, age, disability status or caring responsibilities
  • Human review of hiring decisions made with support from AI tools

Locuri de muncă similare

AstraZeneca

Senior Digital Business Process and Product Lead

AstraZeneca

Lead digital products and regulated business systems supporting AstraZeneca’s cell therapy operations. Shape process roadmaps, integrations, analytics, compliance, and cross-functional delivery.

Deschide
Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH

Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

Deschide
Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

Deschide