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Clariti
Clariti
51 – 200 Employees
EnterpriseGovernmentSoftware
Clariti develops permitting software for local governments and public-sector organizations across North America. Its community development solutions support both large governments managing complex workflows and smaller municipalities seeking systems that are straightforward to configure and operate. The platform is designed to adapt to different administrative needs without requiring extensive IT expertise, combining flexible functionality with customer support to help government teams manage permitting and serve their communities more effectively.
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Director of Engagement Management at Clariti — Canada Remote

Lead complex government SaaS implementation engagements at Clariti, advising executive stakeholders, strengthening delivery practices, and developing professional-services teams.

CACanadaUSUnited States
$195,000 – $235,000 / year
RemoteFull-timeLeadEnglish RequiredDirector

Description

  • Lead end-to-end delivery for Clariti’s most complex and visible concurrent implementations
  • Oversee governance, schedules, budgets, milestones, success criteria, scope changes, risks, crises, and contingency planning
  • Coordinate Implementation, Architecture, Technical Account Management, Product, and Engineering teams
  • Strengthen repeatable delivery frameworks, retrospectives, feedback loops, and Professional Services processes
  • Advise senior government stakeholders, including mayors, CIOs, department directors, and agency heads
  • Run executive steering committees, client check-ins, presentations, and high-stakes Q&A sessions
  • Manage stakeholder agendas, objections, competing priorities, conflicts, and engagement approaches
  • Define data-driven delivery metrics and link performance to government outcomes
  • Create resource models, delegation structures, performance-review rhythms, and quality controls for delivery teams
  • Prioritize resources across simultaneous engagements while balancing utilization, team health, timelines, and quality
  • Develop city personas, engagement playbooks, scalable frameworks, and organizational knowledge resources
  • Translate customer insights into product, go-to-market, and roadmap decisions
  • Coach Principal ICs, Lead ICs, and Engagement Managers
  • Recruit delivery professionals and identify high-potential team members
  • Report engagement performance, risks, and strategic progress to the PS Director of Implementation and COO
  • Support strategic planning and surface new business opportunities

Requirements

  • At least 12 years leading and delivering enterprise or government transformation engagements in SaaS, professional services, or civic technology
  • Demonstrated success managing complex, high-risk, multi-stakeholder programs from initiation through completion, including recovering troubled client relationships or implementations
  • Established thought leadership in delivery methodology, client engagement, or public-sector implementation within at least one previous organization
  • Experience creating and owning organizational delivery frameworks and feedback systems
  • Advanced capabilities in business, finance, communication, continuous improvement, customer focus, execution, planning, problem-solving, stakeholder management, and collaboration
  • Deep knowledge of project management and agile methods for large-scale transformation programs
  • Strong data literacy, including setting baselines, defining success measures, linking project health to outcomes, and presenting evidence-based narratives
  • Skill in organizational change management and navigating ambiguity
  • Willingness to travel within the United States and Canada approximately 30–40%
  • Successful completion of a comprehensive background check before joining
  • Public-sector or civic-technology project experience strongly preferred
  • Experience with Salesforce platforms or GovTech and civic-technology ecosystems is an advantage
  • Knowledge of permitting, licensing, or government service-delivery workflows is an advantage
  • Experience managing System Integrator partnerships is an advantage
  • Prosci, ADKAR, or comparable organizational change-management experience is an advantage
  • Experience using AI tools to improve implementation workflows, documentation, or delivery efficiency is an advantage
  • Experience with AI-assisted delivery models is an advantage

Benefits

  • Competitive compensation package
  • Paid time off
  • Health-focused benefits for employees and their families
  • Occasional in-person company-wide or departmental gatherings, generally one or two times per year
  • Inclusive workplace culture
  • Accommodations available throughout the application, interview, testing, and hiring process

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