Coopers Group AG is a Swiss recruitment agency connecting specialists and executives with opportunities across IT, Engineering, Life Sciences, and Finance. Its team supports hiring through executive search, project recruiting, and consulting, with a tailored approach that considers both professional goals and personal priorities. The company works with candidates and employers to build well-matched, sustainable placements.
Digital Workplace Engineer — Switzerland (Remote Contract)
Provide advanced support for enterprise workplace systems, including Azure Virtual Desktop, while resolving complex incidents and investigating root causes. Automate endpoint administration, deliver user and support-team training, and maintain device security compliance.
Description
- Deliver ongoing third-level support for enterprise information systems
- Resolve complex incidents escalated from first- and second-level support, including widespread crashes and operating-system failures
- Create and maintain technical procedures and documentation
- Transfer knowledge to first- and second-level support teams through onsite and remote employee training
- Investigate root causes by analyzing logs, crash dumps, and other technical evidence
- Advance service improvement by deploying automated patches through endpoint-management platforms
- Keep devices aligned with security and hardening requirements
- Use PowerShell and similar scripting tools to automate recurring administration and remediation tasks
- Translate business needs into clarified functional requirements and operational support activities
- Prepare concise adoption materials, including user guides and short recordings for new tools and features
Requirements
- Bachelor’s degree in computer science, computer engineering, information technology, or a related field
- At least five years of professional IT experience, with substantial focus on digital workplace or end-user computing services in a multinational organization
- Background in business systems analysis and operational support
- Strong knowledge of workplace processes, applications, and technologies, including Entra ID, Active Directory, Autopilot, Intune, unified endpoint management, Microsoft Defender, virtual desktop infrastructure, and Microsoft 365
- Working knowledge of ITIL and service-management practices
- Proactive, self-motivated, and collaborative approach to teamwork
- Capacity to work independently while contributing effectively to a wider team
- Ability to meet deadlines and maintain quality in a fast-moving environment
- Excellent communication skills
- Fluent English; French or German is advantageous