Walmart
Walmart
Walmart is a global retail and eCommerce company serving consumers through hypermarkets, discount department stores, grocery locations, and an online marketplace. Its broad product offering is supported by a large physical-store network, direct-to-consumer operations, and the logistics and supply-chain systems needed to keep products moving across the business.

Customer Support Representative - VIZIO/Walmart Call Center

Provide technical and customer support for VIZIO and Walmart consumer electronics customers. Troubleshoot issues, document calls, and maintain records in this onsite Dakota Dunes role.

Description

  • Deliver courteous, professional support to VIZIO and Walmart customers
  • Assist customers with technical concerns while maintaining a positive service experience
  • Listen actively to diagnose technical problems and determine appropriate solutions
  • Record calls and troubleshooting details in Excel and Salesforce
  • Keep customer and support records accurate and well organized
  • Build knowledge of consumer technology products

Requirements

  • GED or high school diploma
  • At least six months of experience handling customer requests in a contact center or retail setting
  • At least six months of experience using basic computer processing or data-entry software
  • Availability for Monday through Friday shifts between 7 a.m. and 8 p.m.
  • Experience using Excel
  • Strong typing ability
  • Advanced electronics and computer troubleshooting experience is a valuable asset

Benefits

  • Performance-based bonus opportunities
  • Medical, vision, and dental insurance coverage
  • 401(k) plan
  • Employee stock purchase program
  • Company-paid life insurance
  • Paid time off, including sick leave
  • Parental leave
  • Family care leave
  • Bereavement leave
  • Jury duty leave
  • Voting leave
  • Short- and long-term disability coverage
  • Company discounts
  • Military leave pay
  • Adoption and surrogacy expense reimbursement
  • Walmart-funded education benefits through Live Better U
  • Full payment of tuition, books, and fees for eligible education programs

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