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Commit
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Customer Support Representative - VIZIO/Walmart Call Center
Provide technical and customer support for VIZIO and Walmart consumer electronics customers. Troubleshoot issues, document calls, and maintain records in this onsite Dakota Dunes role.
विवरण
- Deliver courteous, professional support to VIZIO and Walmart customers
- Assist customers with technical concerns while maintaining a positive service experience
- Listen actively to diagnose technical problems and determine appropriate solutions
- Record calls and troubleshooting details in Excel and Salesforce
- Keep customer and support records accurate and well organized
- Build knowledge of consumer technology products
आवश्यकताएँ
- GED or high school diploma
- At least six months of experience handling customer requests in a contact center or retail setting
- At least six months of experience using basic computer processing or data-entry software
- Availability for Monday through Friday shifts between 7 a.m. and 8 p.m.
- Experience using Excel
- Strong typing ability
- Advanced electronics and computer troubleshooting experience is a valuable asset
लाभ
- Performance-based bonus opportunities
- Medical, vision, and dental insurance coverage
- 401(k) plan
- Employee stock purchase program
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short- and long-term disability coverage
- Company discounts
- Military leave pay
- Adoption and surrogacy expense reimbursement
- Walmart-funded education benefits through Live Better U
- Full payment of tuition, books, and fees for eligible education programs
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