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Pushpay
Pushpay
201 – 500 Employees
ConsultingMarketingReligious Institutions
Pushpay develops digital engagement software for churches and religious organizations. Its platform brings together giving tools, church management capabilities, custom apps, and livestreaming through products such as ChurchStaq and ParishStaq. The company supports churches and parishes with technology for managing congregations, deepening community participation, and strengthening connections with the people they serve.
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Customer Success Manager - Pushpay, United States Remote

Help churches adopt Pushpay’s Nurture pastoral care platform through effective onboarding, training, and relationship management. Build scalable customer-success processes while coordinating technical delivery and ongoing church partnerships.

USUnited StatesAZArizonaCACaliforniaCOColoradoFLFloridaILIllinoisIAIowaMDMarylandMIMichiganMNMinnesotaMOMissouriNCNorth CarolinaOHOhioOKOklahomaPAPennsylvaniaSCSouth CarolinaTNTennesseeTXTexasVAVirginiaWAWashington
$67,500 – $76,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Own daily onboarding activities, from securing customer access and coordinating technical setup with development to creating templates and guiding projects through delivery.
  • Support the Head of Customer Experience with sales calls, kickoff meetings, data-practices discussions, strategy sessions, and training engagements.
  • Lead customer meetings independently, including monthly check-ins and relationship management for an assigned group of churches.
  • Bridge communication between customers and development by explaining engineering solutions, tracking completion, and minimizing engineers’ participation in customer calls.
  • Create documentation for onboarding playbooks, support workflows, training practices, and ministry-focused strategies.
  • Assess which tasks can be automated or delegated, including through AI tools, and which require human or pastoral involvement.
  • Travel periodically to provide in-person training and participate in customer engagements.
  • Gradually take ownership of customer meetings, onboarding administration, church relationships, and scalable customer-success operations.

Requirements

  • Substantial church or ministry experience through staff service or deep, sustained involvement in a local church.
  • Experience in a customer-facing SaaS or technology role, or comparable experience managing implementations and ongoing organizational customer relationships.
  • Strong written and verbal communication skills, with the ability to lead meetings and create clear documentation.
  • Proven ability to manage multiple workstreams independently and set priorities without close supervision.
  • Experience with a church management system such as PCO, Pushpay CCB, Rock, or Salesforce is a strong advantage.
  • Willingness to travel for customer training sessions and team gatherings.
  • Customer-focused and technically capable, with the ability to discuss CHMS integrations involving Planning Center, Pushpay CCB, Rock, and Salesforce.

Benefits

  • The employer covers 100% of employee premiums for the Medical HDHP, Dental, and Vision plans.
  • The employer covers 70% of employee premiums for the Medical PPO plan and premiums for dependents’ Medical, Dental, and Vision coverage.
  • 401(k) matching.
  • Remote work.
  • 12 paid company holidays.
  • Two paid volunteer time-off days.
  • 15 days of PTO at start, increasing with tenure and seniority.
  • Paid parental and adoption leave.

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