ZF Group
ZF Group
ZF Group is a global technology company developing mobility products and systems for passenger cars, commercial vehicles, and industrial applications. Its portfolio serves vehicle manufacturers, mobility providers, and start-ups, with work spanning automation, electrification, integrated safety, and solutions designed to reduce emissions. Founded in 1915, ZF Group has a workforce of approximately 168,700 employees operating across numerous countries, bringing together expertise in transportation, mobility, and sustainable industrial technology.

Customer Success Consultant - ZF Group (Hybrid, Delfgauw)

Support ZF mobility customers in gaining value from vehicle telematics and SaaS products. Build customer relationships, guide onboarding, and strengthen retention in a hybrid Delfgauw role.

Description

  • Manage relationships with an assigned customer portfolio and serve as its primary point of contact
  • Collect customer feedback and share insights with the product team to support future enhancements
  • Deliver product demonstrations and customer presentations
  • Spot opportunities to expand accounts through additional products or services
  • Guide new customers through onboarding and initial product familiarization
  • Deliver customer training and provide educational materials
  • Work with sales, support, and product development teams to create a consistent customer experience
  • Help customers realize value from ZF products and services while supporting satisfaction, retention, loyalty, and successful outcomes

Requirements

  • Bring 2–5 years of experience in a customer-facing position, preferably in Customer Success or Account Management
  • Have at least two years of experience in the transport and logistics sector
  • Understand vehicle telematics or similar SaaS solutions, with basic knowledge of software and hardware systems
  • Communicate and collaborate effectively with strong interpersonal skills
  • Organize and prioritize work reliably
  • Demonstrate a customer-first approach and commitment to high customer satisfaction
  • Be a native Dutch speaker with good English proficiency

Benefits

  • Opportunities to work remotely
  • Flexible working hours
  • Fixed and variable compensation
  • Company car, laptop, and telephone
  • Broad ongoing training program
  • Extensive coaching on the job

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