ZF Group
ZF Group
ZF Group — жеңіл автомобильдерге, коммерциялық көліктерге және өнеркәсіптік қолданбаларға арналған мобильділік өнімдері мен жүйелерін әзірлейтін жаһандық технологиялық компания. Оның өнімдер портфолиосы көлік өндірушілеріне, мобильділік қызметтерін жеткізушілерге және стартаптарға арналған. Компания автоматтандыру, электрлендіру, біріктірілген қауіпсіздік және шығарындыларды азайтуға бағытталған шешімдер салаларында жұмыс істейді. 1915 жылы құрылған ZF Group көлік, мобильділік және тұрақты өнеркәсіптік технология салаларындағы сараптаманы біріктіретін шамамен 168 700 қызметкерімен көптеген елде жұмыс істейді.

Customer Success Consultant - ZF Group (Hybrid, Delfgauw)

Support ZF mobility customers in gaining value from vehicle telematics and SaaS products. Build customer relationships, guide onboarding, and strengthen retention in a hybrid Delfgauw role.

Сипаттама

  • Manage relationships with an assigned customer portfolio and serve as its primary point of contact
  • Collect customer feedback and share insights with the product team to support future enhancements
  • Deliver product demonstrations and customer presentations
  • Spot opportunities to expand accounts through additional products or services
  • Guide new customers through onboarding and initial product familiarization
  • Deliver customer training and provide educational materials
  • Work with sales, support, and product development teams to create a consistent customer experience
  • Help customers realize value from ZF products and services while supporting satisfaction, retention, loyalty, and successful outcomes

Талаптар

  • Bring 2–5 years of experience in a customer-facing position, preferably in Customer Success or Account Management
  • Have at least two years of experience in the transport and logistics sector
  • Understand vehicle telematics or similar SaaS solutions, with basic knowledge of software and hardware systems
  • Communicate and collaborate effectively with strong interpersonal skills
  • Organize and prioritize work reliably
  • Demonstrate a customer-first approach and commitment to high customer satisfaction
  • Be a native Dutch speaker with good English proficiency

Артықшылықтар

  • Opportunities to work remotely
  • Flexible working hours
  • Fixed and variable compensation
  • Company car, laptop, and telephone
  • Broad ongoing training program
  • Extensive coaching on the job

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