ZF Group
ZF Group
ZF Group एक वैश्विक प्रौद्योगिकी कंपनी है जो यात्री कारों, वाणिज्यिक वाहनों और औद्योगिक अनुप्रयोगों के लिए मोबिलिटी उत्पाद और प्रणालियाँ विकसित करती है। इसका पोर्टफोलियो वाहन निर्माताओं, मोबिलिटी प्रदाताओं और स्टार्ट-अप कंपनियों की जरूरतों को पूरा करता है तथा इसमें स्वचालन, विद्युतीकरण, एकीकृत सुरक्षा और उत्सर्जन कम करने के लिए तैयार किए गए समाधान शामिल हैं। 1915 में स्थापित ZF Group में लगभग 168,700 कर्मचारी कार्यरत हैं, जो अनेक देशों में परिवहन, मोबिलिटी और टिकाऊ औद्योगिक प्रौद्योगिकी से जुड़ी विशेषज्ञता को एक साथ लाते हैं।

Customer Success Consultant - ZF Group (Hybrid, Delfgauw)

Support ZF mobility customers in gaining value from vehicle telematics and SaaS products. Build customer relationships, guide onboarding, and strengthen retention in a hybrid Delfgauw role.

विवरण

  • Manage relationships with an assigned customer portfolio and serve as its primary point of contact
  • Collect customer feedback and share insights with the product team to support future enhancements
  • Deliver product demonstrations and customer presentations
  • Spot opportunities to expand accounts through additional products or services
  • Guide new customers through onboarding and initial product familiarization
  • Deliver customer training and provide educational materials
  • Work with sales, support, and product development teams to create a consistent customer experience
  • Help customers realize value from ZF products and services while supporting satisfaction, retention, loyalty, and successful outcomes

आवश्यकताएँ

  • Bring 2–5 years of experience in a customer-facing position, preferably in Customer Success or Account Management
  • Have at least two years of experience in the transport and logistics sector
  • Understand vehicle telematics or similar SaaS solutions, with basic knowledge of software and hardware systems
  • Communicate and collaborate effectively with strong interpersonal skills
  • Organize and prioritize work reliably
  • Demonstrate a customer-first approach and commitment to high customer satisfaction
  • Be a native Dutch speaker with good English proficiency

लाभ

  • Opportunities to work remotely
  • Flexible working hours
  • Fixed and variable compensation
  • Company car, laptop, and telephone
  • Broad ongoing training program
  • Extensive coaching on the job

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