TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Associate – Singapore
Support TDCX customers across communication channels, resolving inquiries and following cases through to closure. This onsite Singapore role focuses on service quality, customer relationships, and continuous improvement.
Description
- Support customers through relevant communication channels.
- Understand customer needs, clarify details, investigate issues, and offer solutions or alternatives.
- Resolve inquiries at first contact where possible and follow up with service partners and internal teams until cases are closed.
- Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to promote customer satisfaction.
- Build lasting customer relationships and provide attentive, proactive support.
- Carry out other duties assigned by management within the employment category.
- Help implement, maintain, and continually improve TDCX’s Quality Management System.
Requirements
- A diploma or higher qualification in any field, including an advanced or graduate diploma, bachelor’s, postgraduate, professional, or master’s degree.
- Two years of relevant experience is preferred; recent graduates are welcome to apply.
- Strong time management and motivation to exceed expectations.
- Ability to multitask and tailor responses and actions to customers’ specific needs using the information they provide.
- Strong communication skills, including listening, empathy, phone etiquette, appropriate pace and tone, clear voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, as well as the language of the supported market.
Benefits
- Competitive remuneration and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Work in a global company recognized with industry awards.