DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics is a global freight forwarding and logistics company that helps businesses move, store and manage goods across air, sea, road and rail networks. Its services include contract logistics, warehousing and supply-chain support, complemented by digital tools such as myDSV, shipment tracking and API or EDI connectivity for booking and visibility. DSV serves sectors including automotive, healthcare, aerospace and consumer goods, with a broad international network focused on operational efficiency, innovation and more sustainable logistics.

Customer Service Agent, UK Imports (Onsite) – DSV

Provide customer service administration for UK import bookings and shipment enquiries at DSV, a global transport and logistics provider. Coordinate with customers, European partners, customs teams, and delivery operations.

Description

  • Support European partners by responding to enquiries
  • Manage bookings for UK-based customers
  • Handle daily enquiries concerning UK import shipments
  • Investigate issues and coordinate with internal DSV UK departments
  • Communicate with customers, partners, and internal teams by email and telephone
  • Maintain and verify customer booking and customs information in the DSV Order Management System
  • Coordinate with operations and overseas offices to fulfil customer commitments
  • Track deliveries through completion within agreed timelines
  • Verify that collection consignments contain accurate information
  • Proactively resolve issues with customers and colleagues
  • Address credit management queries when required
  • Complete routine administrative tasks
  • Report to the customer service supervisor

Requirements

  • Previous experience in customer service administration
  • A proactive, organised, and punctual approach
  • Curiosity and motivation to investigate matters thoroughly
  • Strong attention to detail
  • Excellent customer service capability
  • Excellent written and spoken communication skills
  • Proficiency with Microsoft Office
  • Knowledge of and compliance with customs regulations for freight transported from Europe
  • Successful applicants must complete the required right-to-work checks
  • Some sites require five years of references and criminal record checks

Benefits

  • Enhanced annual leave from the start of employment, increasing with length of service
  • Salary sacrifice car scheme for ultra-low-emission vehicles
  • Salary sacrifice cycle scheme
  • WeCare App supporting physical and mental wellbeing, with GP access for employees and dependants
  • LifeWorks app providing cashback and discounts across high-street and online brands
  • Life insurance with access to specialist probate support
  • Competitive salary package
  • Opportunity to develop within a driven and successful company
  • Opportunity to work closely with senior customs and business leaders
  • Opportunity to contribute to transformation, automation, and AI initiatives

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