AAA is a federation of affiliated automobile clubs serving members through automotive, travel, insurance, and logistics-related services. Its offerings include emergency roadside assistance, travel planning resources, maps and guides, and member discounts available across the United States and internationally. Individual clubs operate within their own geographic areas while following shared AAA standards, creating a local service network with broader support for members traveling domestically or abroad.
Inside Sales Agent, Travel Sales Support
Support Pleasant Holidays’ sales operations by managing commissions, invoicing, travel agent inquiries, and event logistics. Coordinate with travel agents, business development managers, and FAM and Top Producer programs.
Description
- Manage sales administration, including invoices, events, and FAM coordination.
- Support daily sales inquiries by phone and email.
- Maintain and update agency and consortia commission records.
- Administer the TRIP points program.
- Provide support to A|T Collective brands.
- Assist nationwide BDMs and prepare supplies for field events.
- Coordinate headquarters events, including roadshows and Top Producer trips.
- Respond to travel agent calls and emails, screen inquiries for BDMs, address agent needs, and resolve issues.
- Process agency and consortia updates in relevant systems.
- Update commissions in Atlas at the direction of the Staff VP of Sales.
- Apply bonus TRIP points and prepare sales reports.
- Coordinate FAM logistics, including materials, participant details, room assignments, agencies, and clubs.
- Manage invoicing and payments for headquarters sales events, FAMs, and Top Producer events.
Requirements
- Bring proven experience in sales training or a related area.
- Understand sales processes and techniques.
- Communicate and present effectively.
- Work collaboratively with cross-functional teams.
- Use training software and tools proficiently.
- Organize work and manage projects effectively.
- Prior travel or hospitality industry experience is preferred.
- Familiarity with Pleasant Holidays products and services is preferred.
- Adapt training approaches to different learning styles; preferred.
Benefits
- Medical coverage, including prescription benefits.
- Vision coverage.
- Dental coverage.
- Flexible Spending Accounts.
- Paid holidays, vacation, and sick leave.
- Company-paid life insurance.
- Long-term disability coverage.
- 401(k) plan.
- AFLAC plans.
- Discounts on Pleasant Holidays packages, hotel stays, car rentals, tours, and activities, available to family and friends.