Castorama is a home improvement retailer serving DIY enthusiasts and professionals through its retail and eCommerce operations. As part of the Kingfisher Group, the company offers tools, materials, and practical home improvement solutions, alongside inspiration and educational resources that help customers plan and complete projects. Its large retail organization spans Europe and supports teams working across customer service, retail, digital commerce, and home improvement expertise.
Customer Relations Advisor at Castorama
Customer Relations Advisor at Castorama, a French home improvement retailer. Coordinates services, supports customers, and helps ensure products are available in store.
Description
- Promote Castorama’s services and recommend relevant options to customers.
- Serve as the customer’s main contact and guide throughout their project.
- Coordinate project services while keeping service quality, costs, and timelines on track.
- Support customers from the contractor’s pre-visit through to post-project satisfaction feedback.
- Manage a portfolio of customers.
- Help ensure products are available to customers.
- Work with sales and logistics teams to support customers’ home improvement projects.
Requirements
- A strong focus on customer service
- Commercial awareness
- A collaborative approach
- Careful attention to detail and strong organizational skills
Benefits
- Health insurance
- Disability and life insurance
- Social and Economic Committee benefits
- Relaxation areas
- Meal vouchers after three months of employment
- A store discount card after three months of employment
- A close-knit, motivated team