Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Open
Rimkus provides engineering and technical consulting for corporations, insurance companies, law firms, and government agencies. Its multidisciplinary team of engineers, architects, scientists, and technical specialists works across forensic consulting, dispute resolution, construction management, built-environment solutions, product and process development, forensic laboratory services, claims and disputes, and project, commercial, and advisory services. The company serves consumer, industrial, and healthcare organizations through a global network of more than 100 offices and over 900 experts.
Client Relations Coordinator – Houston Hybrid
Coordinates client inquiries, onboarding, records, and expert assignments for Rimkus in Houston. Supports business development, marketing activities, reporting, and improvements to the client experience.
Description
- Deliver responsive service to prospective and current clients by phone, email, and other communication channels.
- Address client questions quickly and help route new matters to the appropriate internal teams or experts.
- Coordinate client onboarding while accurately gathering and entering client and assignment details.
- Keep client records, assignment tracking, and database activity updates current and accurate.
- Work with internal departments to coordinate consistent and effective client service delivery.
- Gather and organize performance measures and operational information for reporting.
- Recommend ways to strengthen the client experience and improve internal workflows.
- Protect the confidentiality of client information and company business matters.
- Contribute to business development and marketing activities, including events, webinars, and outreach.
- Handle additional client service and administrative responsibilities as assigned.
Requirements
- An associate or bachelor’s degree is preferred; comparable education and experience may be considered.
- At least three years of preferred experience in client services, customer service, sales support, business development, hospitality, account management, or a related area.
- Working proficiency with Microsoft Office applications.
- Preferred experience with database management or client management systems.
- Experience responding to inbound inquiries, coordinating with internal experts, managing onboarding, and maintaining client relationships.
- Authorization to work in the United States.
- Ability to lift or move up to 25 pounds.
- Willingness to work overtime when required.
- Ability to make limited travel within the greater metropolitan area served by the assigned district office.
Benefits
- Medical, dental, and vision health coverage.
- Retirement savings options, including 401(k) and IRA plans.
- Basic, voluntary, and accidental death and dismemberment life insurance.
- Paid vacation, sick leave, and public holidays.
- Maternity and paternity family leave.
- Short- and long-term disability coverage.
- Training and professional development opportunities.
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