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Rimkus
Rimkus
1.001 – 5.000 Angajați
AsigurăriConstrucțiiConsultanță
Rimkus oferă servicii de consultanță inginerească și tehnică pentru corporații, companii de asigurări, firme de avocatură și agenții guvernamentale. Echipa sa multidisciplinară, formată din ingineri, arhitecți, oameni de știință și specialiști tehnici, activează în domenii precum consultanță criminalistică, soluționarea litigiilor, managementul construcțiilor, soluții pentru mediul construit, dezvoltarea produselor și proceselor, servicii de laborator criminalistic, dosare de daune și litigii, precum și servicii pentru proiecte, servicii comerciale și servicii de consultanță. Compania deservește organizații din domeniul bunurilor de consum, al industriei și al sănătății printr-o rețea globală de peste 100 de birouri și mai mult de 900 de experți.
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Locurile de muncă ale companiei

Client Relations Coordinator – Houston Hybrid

Coordinates client inquiries, onboarding, records, and expert assignments for Rimkus in Houston. Supports business development, marketing activities, reporting, and improvements to the client experience.

USStatele Unite ale AmericiiTXTexasHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăCoordonator cliențiGeneral

Descriere

  • Deliver responsive service to prospective and current clients by phone, email, and other communication channels.
  • Address client questions quickly and help route new matters to the appropriate internal teams or experts.
  • Coordinate client onboarding while accurately gathering and entering client and assignment details.
  • Keep client records, assignment tracking, and database activity updates current and accurate.
  • Work with internal departments to coordinate consistent and effective client service delivery.
  • Gather and organize performance measures and operational information for reporting.
  • Recommend ways to strengthen the client experience and improve internal workflows.
  • Protect the confidentiality of client information and company business matters.
  • Contribute to business development and marketing activities, including events, webinars, and outreach.
  • Handle additional client service and administrative responsibilities as assigned.

Cerințe

  • An associate or bachelor’s degree is preferred; comparable education and experience may be considered.
  • At least three years of preferred experience in client services, customer service, sales support, business development, hospitality, account management, or a related area.
  • Working proficiency with Microsoft Office applications.
  • Preferred experience with database management or client management systems.
  • Experience responding to inbound inquiries, coordinating with internal experts, managing onboarding, and maintaining client relationships.
  • Authorization to work in the United States.
  • Ability to lift or move up to 25 pounds.
  • Willingness to work overtime when required.
  • Ability to make limited travel within the greater metropolitan area served by the assigned district office.

Beneficii

  • Medical, dental, and vision health coverage.
  • Retirement savings options, including 401(k) and IRA plans.
  • Basic, voluntary, and accidental death and dismemberment life insurance.
  • Paid vacation, sick leave, and public holidays.
  • Maternity and paternity family leave.
  • Short- and long-term disability coverage.
  • Training and professional development opportunities.

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