TruStage
TruStage
1,001 – 5,000 Employees
FinanceFintechInsurance
TruStage operates across insurance, finance, and fintech, providing solutions that help individuals and businesses manage risk and make informed financial decisions. Its offerings include life, auto, home, property, and business insurance, along with investment products such as annuities and wealth management services. TruStage also develops technology focused on compliance and e-commerce enablement, bringing together financial protection, investment support, and digital tools within one organization.

Claim Specialist I – Hybrid in Waverly, Iowa

TruStage is hiring a Claim Specialist I to manage insurance claims, settlements, customer inquiries, and escalated calls. This full-time hybrid role in Waverly, Iowa, includes educating members about claim procedures and policy provisions.

Description

  • Manage and document inbound and outbound claim calls
  • Resolve customer inquiries while explaining the claim process
  • Initiate and complete settlements that meet express-claim criteria
  • Provide a high-quality customer service experience
  • Apply department procedures and good-faith claim-handling guidelines
  • Address escalated calls involving complex issues
  • Support the development and maintenance of procedure and policy documentation
  • Determine claim outcomes and settle express claims
  • Flag claims requiring follow-up or more complex handling
  • Explain policy provisions and exclusions to members
  • Review online financial and non-financial information while following claim requirements and procedures

Requirements

  • Demonstrated strength in written and verbal communication
  • Curiosity and motivation to learn
  • A customer-focused approach
  • A results-driven mindset
  • A resume is required for application

Benefits

  • Eligibility for an annual incentive or bonus plan may apply
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Employee assistance program
  • Life insurance
  • Disability coverage
  • Parental leave
  • Paid time off
  • 401(k) plan
  • Tuition reimbursement
  • Flexible workplace and hybrid work arrangements
  • Opportunities for career development
  • Retirement assistance

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