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ONMO is a UK credit card provider focused on helping people make informed financial decisions. Its approach combines clearer financial information with technology and data intelligence. The company is building a team to support its work in consumer credit.
Fraud and Financial Crime Officer – ONMO (Hybrid, UK)
Investigate fraud and financial crime referrals involving applications and active accounts at ONMO. Review AML and screening cases, document decisions, and help strengthen controls.
Description
- Handle fraud and financial crime referrals for applications and active accounts under ONMO standards, playbooks, and service levels.
- Review onboarding referrals, including biometric checks, identity concerns, device-risk indicators, adverse fraud indicators, and fraud or AML flags.
- Screen for potential PEP, sanctions, adverse media, and fraud database matches, escalating confirmed or higher-risk matches.
- Use industry prevention and mitigation tools and systems to inform investigations and decisions.
- Investigate potential fraud and financial crime concerns objectively, fairly, and promptly.
- Write complete, concise, audit-ready case notes covering checks, evidence, decisions, and rationale.
- Spot and escalate unusual patterns, recurring indicators, process gaps, and emerging fraud typologies.
- Reduce fraud losses, customer harm, and operational risk; promptly escalate urgent or high-risk cases.
- Support account reviews, first-party fraud reviews, account takeover investigations, disputes and chargeback triage, and reporting.
- Collaborate with Compliance, Customer Operations, and Credit Risk colleagues.
- Contribute to improvements in fraud and financial crime procedures and controls.
- Identify and report risk events, follow SMCR processes, complete required training, support policy governance, and comply with FCA Conduct Rules.
Requirements
- Experience handling complex casework, such as complaints, disputes, or underwriting; general customer service experience alone is insufficient.
- Hands-on experience in fraud, AML, or financial crime operations is preferred, including managing cases, alerts, referrals, screening matches, or investigations.
- A financial services background is strongly preferred, ideally in banking, fintech, credit cards, lending, payments, a regulated financial institution, or an outsourced team supporting fraud or AML operations.
- Strong written English and the ability to produce clear, professional, audit-ready notes.
- Good spoken English for training, asking questions, explaining decisions, and escalating concerns.
- Attention to detail, curiosity, persistence, and an investigative mindset.
- Understanding of, or strong interest in, fraud and financial crime risks, including identity fraud, first-party fraud, misuse of facility, account takeover, money mule indicators, sanctions, PEP and adverse media screening, and common application fraud indicators.
- Ability to follow SMCR processes, FCA Conduct Rules, relevant regulatory rules, and mandatory training requirements.
Benefits
- No benefits specified.
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