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Zendesk
Zendesk
5,001 – 10,000 Employees
H1B Visa SponsorConsultingLogisticsMarketing
Zendesk develops customer service and sales software that helps organizations manage conversations, support requests, and customer relationships in one connected environment. Its platform brings together messaging, live chat, AI-powered automation, data privacy and protection tools, and an agent workspace, giving teams flexible ways to organize service operations as they grow. Zendesk also offers professional services and training resources, with a stated focus on personalized customer interactions, integrated workflows, diversity and inclusion, and sustainability.
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Chief of Staff, People Team

Partner with Zendesk’s Chief People Officer to shape People strategy, planning, budgets, and executive communications. Help coordinate global employee initiatives at a customer experience software company.

USUnited StatesCACaliforniaTXTexasWIWisconsin
$185,000 – $277,000 / year
HybridFull-timeLeadEnglish RequiredChief of Staff

Description

  • Partner with the Chief People Officer to set and deliver People team priorities, annual plans, and operating routines.
  • Manage the People initiative portfolio, tracking outcomes, dependencies, staffing, risks, decisions, trade-offs, and progress.
  • Coordinate People team planning and budgets with Finance and functional leaders, including forecasts, reports, and investment proposals.
  • Develop clear narratives and materials for Board and executive discussions on People topics, and manage follow-up.
  • Organize and facilitate People Leadership Team offsites, preparing agendas and pre-reads, recording decisions, and tracking actions.
  • Coordinate All Hands meetings and engagement events for Zendesk’s global People team.
  • Contribute to the People Leadership Team and Zendesk’s Chief of Staff community.
  • Build partnerships across functions and share effective ways of working.
  • Lead confidential, high-priority special projects for the Chief People Officer, from initial assessment through measurable outcomes.

Requirements

  • At least 10 years of experience in business strategy, business operations, People or HR operations, consulting, program management, or a related strategic role.
  • At least 4 years of direct partnership with C-suite or senior executive leaders as a Chief of Staff, in strategy or operations, or in an equivalent role.
  • Experience leading enterprise or functional planning, portfolio management, and cross-functional initiatives involving multiple senior stakeholders.
  • Experience preparing executive and Board materials, synthesizing business, financial, and people data into clear recommendations.
  • Demonstrated experience managing budgets, forecasting, or financial planning with Finance.
  • A strategic, execution-focused mindset.
  • Strong communication skills with executives.
  • Sound judgment and discretion when handling sensitive employee, organizational, and business information.
  • A data-informed approach to prioritization, portfolio management, budgeting, and performance reporting.
  • Ability to influence senior leaders and build trust without formal authority.
  • A calm, flexible approach to uncertainty and competing priorities.
  • Comfort using AI-enabled tools responsibly, checking outputs and safeguarding sensitive information.
  • Preferred: Experience supporting a Chief People Officer, CHRO, or senior leadership team at a global technology or SaaS company.
  • Preferred: Experience in an organization with more than 3,000 employees across multiple regions, navigating growth, transformation, or significant operational change.
  • Preferred: Experience designing leadership-team routines, offsites, employee communications, or large-scale engagement events.
  • Preferred: Experience with planning, portfolio management, and analytics tools.

Benefits

  • Eligible for a bonus.
  • Eligible for employee benefits.
  • Additional incentives may apply.
  • Hybrid arrangement with the option to work remotely for part of the week.
  • Opportunities for in-person collaboration, connection, and learning at Zendesk offices.
  • Reasonable accommodations are available for applicants with disabilities and disabled veterans.

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