Zendesk
Zendesk
Zendesk ग्राहक सेवा और बिक्री सॉफ़्टवेयर विकसित करता है, जो संगठनों को एकीकृत वातावरण में बातचीत, सहायता अनुरोधों और ग्राहक संबंधों का प्रबंधन करने में मदद करता है। इसका प्लेटफ़ॉर्म मैसेजिंग, लाइव चैट, AI-संचालित स्वचालन, डेटा गोपनीयता और सुरक्षा उपकरणों तथा एजेंट वर्कस्पेस को एक साथ लाता है, जिससे टीमों को अपने सेवा संचालन के विस्तार के साथ उन्हें व्यवस्थित करने के लचीले तरीके मिलते हैं। Zendesk पेशेवर सेवाएँ और प्रशिक्षण संसाधन भी उपलब्ध कराता है तथा व्यक्तिगत ग्राहक संवाद, एकीकृत कार्यप्रवाह, विविधता और समावेशन, और स्थिरता पर विशेष ध्यान देता है।

Chief of Staff, People Team

Partner with Zendesk’s Chief People Officer to shape People strategy, planning, budgets, and executive communications. Help coordinate global employee initiatives at a customer experience software company.

विवरण

  • Partner with the Chief People Officer to set and deliver People team priorities, annual plans, and operating routines.
  • Manage the People initiative portfolio, tracking outcomes, dependencies, staffing, risks, decisions, trade-offs, and progress.
  • Coordinate People team planning and budgets with Finance and functional leaders, including forecasts, reports, and investment proposals.
  • Develop clear narratives and materials for Board and executive discussions on People topics, and manage follow-up.
  • Organize and facilitate People Leadership Team offsites, preparing agendas and pre-reads, recording decisions, and tracking actions.
  • Coordinate All Hands meetings and engagement events for Zendesk’s global People team.
  • Contribute to the People Leadership Team and Zendesk’s Chief of Staff community.
  • Build partnerships across functions and share effective ways of working.
  • Lead confidential, high-priority special projects for the Chief People Officer, from initial assessment through measurable outcomes.

आवश्यकताएँ

  • At least 10 years of experience in business strategy, business operations, People or HR operations, consulting, program management, or a related strategic role.
  • At least 4 years of direct partnership with C-suite or senior executive leaders as a Chief of Staff, in strategy or operations, or in an equivalent role.
  • Experience leading enterprise or functional planning, portfolio management, and cross-functional initiatives involving multiple senior stakeholders.
  • Experience preparing executive and Board materials, synthesizing business, financial, and people data into clear recommendations.
  • Demonstrated experience managing budgets, forecasting, or financial planning with Finance.
  • A strategic, execution-focused mindset.
  • Strong communication skills with executives.
  • Sound judgment and discretion when handling sensitive employee, organizational, and business information.
  • A data-informed approach to prioritization, portfolio management, budgeting, and performance reporting.
  • Ability to influence senior leaders and build trust without formal authority.
  • A calm, flexible approach to uncertainty and competing priorities.
  • Comfort using AI-enabled tools responsibly, checking outputs and safeguarding sensitive information.
  • Preferred: Experience supporting a Chief People Officer, CHRO, or senior leadership team at a global technology or SaaS company.
  • Preferred: Experience in an organization with more than 3,000 employees across multiple regions, navigating growth, transformation, or significant operational change.
  • Preferred: Experience designing leadership-team routines, offsites, employee communications, or large-scale engagement events.
  • Preferred: Experience with planning, portfolio management, and analytics tools.

लाभ

  • Eligible for a bonus.
  • Eligible for employee benefits.
  • Additional incentives may apply.
  • Hybrid arrangement with the option to work remotely for part of the week.
  • Opportunities for in-person collaboration, connection, and learning at Zendesk offices.
  • Reasonable accommodations are available for applicants with disabilities and disabled veterans.

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