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Bybit is a cryptocurrency exchange founded in 2018 that serves retail users through spot and derivatives trading products. Its platform brings together crypto markets, trading pairs, and digital-asset discovery tools, positioning the company at the intersection of cryptocurrency, finance, and consumer technology. With a team of 1,001–5,000 employees, Bybit offers a broad operating environment for professionals interested in building products and services for the global digital-asset market.
Bybit Client Service Analyst – Czech Live Chat (Remote)
Support Bybit users through Czech-language live chat and email as a Client Service Analyst. Handle inquiries, complaints, frontline risks, and customer feedback in a Europe-based remote shift environment.
Description
- Respond to client questions through live chat and email
- Deliver efficient, high-quality customer service
- Stay informed about the company platform, products, and relevant market conditions
- Track and follow up on inquiries and complaints from current and prospective clients
- Translate customer needs into actionable feedback and appropriate solutions for management
- Support smooth frontline operations and escalate discrepancies or situational risks promptly
- Help improve team performance, operational efficiency, and internal processes
Requirements
- Czech reading and typing proficiency is required
- A bachelor's degree in finance, economics, mathematics, or a related field is preferred
- A diploma in business administration or business management, along with strong numerical attention to detail
- Preferably 2–4 years of customer service experience, including frontline live chat and email operations
- Experience in a financial institution or fintech environment is advantageous
- Strong numerical aptitude and close attention to statistics
- Fluent written and spoken communication in English and Czech
- Interest in building knowledge and a long-term career in fintech or crypto trading
- Collaborative, committed, and self-motivated, with a positive approach to client support requests
- Availability for five-day shift work, including weekends and public holidays, across 8am–5pm, 4pm–1am, or 12am–9am schedules
Benefits
- Study Growth Fund for professional development and ongoing learning
- Internal team-building activities, workshops, and events
- Opportunity to collaborate globally with colleagues around the world
- Career progression opportunities within a rapidly expanding global company
- Internal mobility options to support long-term career development
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