Job Duck
Job Duck
201 – 500 Employees
ConsultingLegalMarketing
Job Duck connects professionals with full-time remote roles supporting United States-based businesses. Its opportunities span legal assistance, marketing, executive support, and case management, serving clients and teams across consulting, marketing, and legal work. The company focuses on helping remote professionals build sustainable careers from home through ongoing support and career development resources.

Bilingual Legal Client Intake Coordinator – Honduras Remote

Manage after-hours client intake, calls, payments, consultations, and lead follow-up for Job Duck’s US-based legal employers. Maintain accurate records, coordinate attorney consultations, and report daily activity.

Description

  • Maintain accurate lead and client records in CRM or case management systems
  • Process telephone payments while protecting confidential information
  • Support existing clients with routine updates, scheduling, and call routing
  • Follow up with warm leads and scheduled callbacks
  • Conduct initial intake calls and accurately document relevant case details
  • Make outbound calls to leads and missed inquiries
  • Explain the consultation and hiring process to prospective clients
  • Arrange consultations with attorneys
  • Answer prospective and current client calls during after-hours coverage
  • Compile and submit end-of-day reports on activity, results, and outstanding follow-ups
  • Coordinate lead transfers and keep the daytime intake team informed

Requirements

  • Communicate clearly and effectively in writing and conversation
  • Present yourself confidently and professionally on the phone
  • Approach interactions with a strong client-service orientation
  • Demonstrate exceptional accuracy and attention to detail
  • Organize work effectively and consistently complete follow-ups
  • Manage multiple priorities in a fast-moving environment
  • Use time responsibly and maintain dependable attendance
  • Handle confidential and sensitive information with discretion
  • Work independently during after-hours shifts
  • Speak and write fluently in both English and Spanish
  • Work Wednesday through Friday from 2:00 PM to 11:00 PM EST and Saturday through Sunday from 10:00 AM to 7:00 PM EST

Benefits

  • Work remotely
  • Join an organization certified as a Great Place to Work
  • Receive recruiter support throughout the application process

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