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Manulife
Manulife
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Manulife is an international financial services company headquartered in Canada, operating across insurance, healthcare, wealth management, investments, and retirement planning. Its products and services support customers in North America, Asia, and Europe as they manage long-term financial and health-related needs. With a large global workforce and operations spanning multiple markets, Manulife hires across business, technology, finance, insurance, and customer-focused teams. The company also emphasizes sustainability and an inclusive workplace culture.
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Bilingual Insurance Policy Specialist – Montreal Hybrid

Support Manulife customers with insurance inquiries, payments, disbursements, and policy changes in a bilingual service role. Assist English- and French-speaking clients across Canadian jurisdictions.

CACanada
$45,900 – $76,500 / year
HybridFull-timeMiddleSeniorEnglish RequiredFrench RequiredBilingual

Description

  • Resolve sensitive customer issues while maintaining satisfaction
  • Communicate inquiry resolutions clearly to internal business areas, both verbally and in writing
  • Assess customer needs, clarify information, investigate issues, and recommend solutions or alternatives
  • Research in-force policies and historical accounts to resolve insurance inquiries
  • Process billing and payment requests, including banking updates, premium mode changes, PAD changes, and deposit applications
  • Complete disbursement transactions such as policy surrenders, withdrawals, loans, fund transfers, and other payouts
  • Process policy maintenance requests, including name changes, face amount decreases, coverage deletions, and cost of insurance changes
  • Achieve individual and team quality and efficiency targets

Requirements

  • Strong verbal and written communication skills
  • Prior experience in customer service
  • Fluency in both French and English
  • CEGEP or other post-secondary education, or equivalent work experience
  • Careful attention to detail and strong analytical skills
  • Proficiency with computers and keyboarding
  • Ability to learn and apply information quickly
  • Effective interpersonal skills
  • Ability to work professionally and efficiently in a fast-paced, changing environment
  • Customer-focused and proactive approach
  • Ability to support clients across jurisdictions outside Quebec

Benefits

  • Flexible and supportive work environment
  • Work-from-home opportunities based on performance
  • Support for learning and career development
  • Flexible workplace focused on well-being and inclusion
  • Health insurance
  • Dental insurance
  • Mental health benefits
  • Vision insurance
  • Short- and long-term disability coverage
  • Life and accidental death and dismemberment insurance
  • Adoption and surrogacy benefits
  • Wellness benefits
  • Employee and family assistance plans
  • Retirement savings plans
  • Pension plan
  • Global share ownership plan with employer matching contributions
  • Financial education and counseling resources
  • Paid holidays, vacation, personal, and sick days
  • Statutory leaves of absence
  • Incentive compensation based on business and individual performance

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