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Solventum develops healthcare technologies and services designed to support safer, more efficient medical and oral care. Its portfolio includes advanced wound care, surgical and sterilization solutions, oral care products, health information and technology services, and purification and filtration systems for biopharmaceutical applications. The company also supports healthcare professionals through education and training resources, combining product development with a focus on patient safety, clinical outcomes, and operational efficiency.
Bilingual Customer Service Representative - Canada Remote
Provide bilingual customer service for Solventum’s healthcare orders, inquiries, and complaints across Canada. Manage ERP-related workflows and resolve customer issues remotely in French and English.
Description
- Process orders and address inquiries and issues involving order status, product information, complaints, pricing, shipping, and inventory.
- Communicate clearly and professionally with external customers and Solventum colleagues by phone and in writing.
- Manage worklists and submit internal tickets for order management, shipping and tracking, product inquiries, and pricing or invoicing concerns.
- Use structured problem-solving methods to maintain material information records and monitor master data.
- Oversee customer orders from initial entry through delivery.
- Lead improvements and develop solutions for work processes and tools.
- Resolve unusual and challenging customer inquiries.
- Adjust techniques and methods to address complex issues effectively.
Requirements
- Bachelor’s degree from an accredited institution plus two years of customer service experience, or a high school diploma plus six years of customer service experience.
- Complete and verify the required education before starting the role.
- Fluency in both French and English.
- Prior experience providing customer service in healthcare.
- Experience using ERP systems.
- Legal authorization to work in the employment country without sponsorship for an employment visa.
- Experience leading cross-functional projects is preferred.
- Self-directed approach and the ability to work effectively with cross-functional teams and internal and external customers.
- Ability to resolve conflicts effectively and address issues proactively.
Benefits
- Comprehensive employee benefits package available in Canada.
- Additional compensation, such as incentive programs, may be available.
- Workplace accommodations are available upon request for candidates with disabilities.
- Remote work arrangement.
- Opportunity for up to 5% domestic travel.
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