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AHEAD
AHEAD
1,001 – 5,000 Employees
Artificial IntelligenceConsultingEnterprise
AHEAD is a technology consulting and systems-integration company helping enterprises modernize how they build, secure, and operate digital environments. Its work spans artificial intelligence, infrastructure, applications, data platforms, cloud, cybersecurity, and platform modernization, with services ranging from strategy and financial consulting through implementation, operations, and managed services. AHEAD also supports IT procurement and lifecycle management through AHEAD Hatch and hardware integration through AHEAD Foundry. The company works with major technology providers including AWS, Google Cloud, Microsoft, Cisco, Dell, VMware, NVIDIA, ServiceNow, Palo Alto Networks, and Rubrik, serving organizations in healthcare, financial services, manufacturing, retail, and the public sector. Its hiring context is oriented toward technology consulting, enterprise engineering, systems integration, and related delivery and operations roles.
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AHEAD Account Coordinator – Sales Operations and Order Fulfilment (Hybrid)

Coordinate sales operations and customer order fulfilment for AHEAD, supporting accurate ERP data, cross-functional collaboration, and timely delivery commitments.

GBUnited Kingdom
£36,000 – £45,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredAccount ManagerSales
ERP

Description

  • Manage sales operations and order fulfilment independently for assigned accounts
  • Deliver responsive service and resolve order issues for internal teams and external customers
  • Receive, process, and record customer orders accurately
  • Check that all documents required for booking are complete and accurate
  • Organise and lead recurring cross-functional meetings to review order progress and escalate issues
  • Review warehouse reports and confirm that items are received, picked, packed, and dispatched against customer commitments
  • Work with Manufacturing Management to keep orders on schedule for agreed customer timelines
  • Coordinate with Supply Chain leadership to validate estimated delivery dates and confirm parts are ordered
  • Partner with Product Engineering to resolve engineering change requests and assess customer needs
  • Coordinate communication among Product Engineering, Account Management, and external customers
  • Spot opportunities to improve order processes and recommend workflow changes that reduce submission errors
  • Maintain accurate and complete customer profiles in the ERP system before information is published to the customer-facing Hatch portal
  • Complete other reasonable duties assigned by the Customer Service Manager
  • Carry out all activities in line with company policies, customer requirements, and applicable UK, EU, and/or US regulations

Requirements

  • GCSEs or an equivalent qualification
  • Previous experience in a high-volume, fast-paced sales environment is desirable
  • Previous experience in sales operations is desirable
  • Experience in an IT or IT manufacturing environment would be advantageous
  • Ability to establish and maintain strong relationships with external customers
  • Self-motivated, able to work independently, and effective when collaborating with teams
  • Strong written and verbal communication skills
  • Ability to build rapport with stakeholders at all organisational levels, both internally and externally
  • Exceptional attention to detail and well-developed organisational skills
  • Strong time management with the ability to balance competing priorities
  • Adaptable approach to changing requirements and priorities
  • Confidence working independently on projects
  • Ability to work accurately and efficiently under pressure
  • Knowledge of data protection and confidentiality obligations, including UK GDPR, the Data Protection Act 2018, and internal policies
  • Ability to work safely in line with company health and safety policies and relevant HSE guidance
  • Must have the legal right to work in the UK
  • Visa sponsorship is not available for this position

Benefits

  • Access to a multi-million-dollar technology lab
  • Training and development opportunities across departments
  • Company support for certifications and professional credentials
  • Diversity, inclusion, and belonging initiatives through groups including Moving Women AHEAD and RISE AHEAD
  • Option to decline AI application and resume review without penalty
  • Option to decline interview recording and transcription
  • Human participation in final hiring decisions

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