LogoFresh Jobs Ahead
AAA
AAA
5,001 – 10,000 Employees
H1B Visa SponsorAutomotiveInsuranceLogistics
AAA is a federation of affiliated automobile clubs serving members through automotive, travel, insurance, and logistics-related services. Its offerings include emergency roadside assistance, travel planning resources, maps and guides, and member discounts available across the United States and internationally. Individual clubs operate within their own geographic areas while following shared AAA standards, creating a local service network with broader support for members traveling domestically or abroad.
LinkedIn
Company Jobs

AAA Travel Technology Support Analyst (Hybrid, Michigan)

Support AAA travel agents with travel systems through training, troubleshooting, and technology adoption. Help test and deploy systems and improve travel platforms.

USUnited StatesMIMichigan
$21 – $34 / hour
HybridFull-timeJuniorNo degree requiredEnglish RequiredSupport Engineer
ApolloServiceNow

Description

  • Support and train travel agents in daily use of travel systems and technology tools.
  • Troubleshoot issues, answer questions, and share system updates, enhancements, and resolutions.
  • Promote technology adoption and support user access, training resources, and help desk operations.
  • Work with internal teams on system testing, accounting corrections, and ongoing improvements.
  • Connect travel users with technical teams and business partners to support and improve automated travel systems.
  • Offer technical and analytical guidance to project staff.
  • Help resolve problems and support continued use of systems.
  • Train field users on hardware, APOLLO applications, AXIS, Travelport Cruise software, websites, and online manuals.
  • Give presentations when needed.
  • Help deploy technology in field locations and administrative offices.
  • Assist with installing PC hardware and application software at field and administrative locations.
  • Coordinate the creation and distribution of user training materials.
  • Provide support on-site or by phone as needed.

Requirements

  • High school diploma or equivalent.
  • At least one year of travel industry experience.
  • At least one year of GDS experience; Sabre experience preferred.
  • One year of Salesforce experience preferred.
  • One year of experience supporting frontline agents preferred.
  • Strong interpersonal skills, including the ability to speak to and facilitate small groups.
  • Proficiency with PC applications such as Microsoft Word and Excel.
  • Strong organizational skills.
  • Strong listening skills.
  • Experience in a similar role in a travel department preferred.
  • Experience with Amadeus, Apollo, Travelport, Revelex, and ServiceNow preferred.
  • Reliable, consistent attendance is essential.
  • Consent to a background check and drug screening if offered the position.

Benefits

  • Medical plans with several coverage options, including HSA-eligible plans.
  • Prescription drug coverage.
  • Dental and vision coverage.
  • Employee Assistance Program.
  • Company-paid basic life insurance.
  • Optional supplemental life insurance and dependent coverage.
  • Short- and long-term disability coverage.
  • Optional critical illness, accident, and pet insurance.
  • 401(k) plan with a company match and additional company contribution.
  • Health Savings Account and Flexible Spending Accounts.
  • Paid time off.
  • Ten company-paid holidays each year for full-time employees.
  • One mental health day, two floating holidays, and one volunteer day.
  • Paid parental, bereavement, jury duty, and military leave.
  • Tuition assistance of up to $5,250 per year, with 80% covered by ACG.
  • Full reimbursement for eligible professional certification programs.
  • Career development and advancement opportunities.
  • Complimentary AAA membership with roadside assistance and travel discounts.
  • Adoption assistance program.
  • Potential annual performance bonus.

Related Jobs

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Employees
HealthcareHospitalityLogistics
ARArgentinaBOBoliviaBRBrazilCLChileCOColombiaCRCosta RicaCUCubaDODominican RepublicECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicoNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredTranslator

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Open