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AAA संबद्ध ऑटोमोबाइल क्लबों का एक महासंघ है, जो ऑटोमोटिव, यात्रा, बीमा और लॉजिस्टिक्स से जुड़ी सेवाओं के माध्यम से अपने सदस्यों की सेवा करता है। इसकी सेवाओं में आपातकालीन सड़क किनारे सहायता, यात्रा योजना के संसाधन, नक्शे और मार्गदर्शिकाएँ, तथा संयुक्त राज्य अमेरिका और अंतरराष्ट्रीय स्तर पर उपलब्ध सदस्य छूट शामिल हैं। अलग-अलग क्लब अपने-अपने भौगोलिक क्षेत्रों में काम करते हैं और साझा AAA मानकों का पालन करते हैं, जिससे देश के भीतर या विदेश यात्रा करने वाले सदस्यों के लिए व्यापक सहयोग वाला स्थानीय सेवा नेटवर्क बनता है।
AAA Travel Technology Support Analyst (Hybrid, Michigan)
Support AAA travel agents with travel systems through training, troubleshooting, and technology adoption. Help test and deploy systems and improve travel platforms.
विवरण
- Support and train travel agents in daily use of travel systems and technology tools.
- Troubleshoot issues, answer questions, and share system updates, enhancements, and resolutions.
- Promote technology adoption and support user access, training resources, and help desk operations.
- Work with internal teams on system testing, accounting corrections, and ongoing improvements.
- Connect travel users with technical teams and business partners to support and improve automated travel systems.
- Offer technical and analytical guidance to project staff.
- Help resolve problems and support continued use of systems.
- Train field users on hardware, APOLLO applications, AXIS, Travelport Cruise software, websites, and online manuals.
- Give presentations when needed.
- Help deploy technology in field locations and administrative offices.
- Assist with installing PC hardware and application software at field and administrative locations.
- Coordinate the creation and distribution of user training materials.
- Provide support on-site or by phone as needed.
आवश्यकताएँ
- High school diploma or equivalent.
- At least one year of travel industry experience.
- At least one year of GDS experience; Sabre experience preferred.
- One year of Salesforce experience preferred.
- One year of experience supporting frontline agents preferred.
- Strong interpersonal skills, including the ability to speak to and facilitate small groups.
- Proficiency with PC applications such as Microsoft Word and Excel.
- Strong organizational skills.
- Strong listening skills.
- Experience in a similar role in a travel department preferred.
- Experience with Amadeus, Apollo, Travelport, Revelex, and ServiceNow preferred.
- Reliable, consistent attendance is essential.
- Consent to a background check and drug screening if offered the position.
लाभ
- Medical plans with several coverage options, including HSA-eligible plans.
- Prescription drug coverage.
- Dental and vision coverage.
- Employee Assistance Program.
- Company-paid basic life insurance.
- Optional supplemental life insurance and dependent coverage.
- Short- and long-term disability coverage.
- Optional critical illness, accident, and pet insurance.
- 401(k) plan with a company match and additional company contribution.
- Health Savings Account and Flexible Spending Accounts.
- Paid time off.
- Ten company-paid holidays each year for full-time employees.
- One mental health day, two floating holidays, and one volunteer day.
- Paid parental, bereavement, jury duty, and military leave.
- Tuition assistance of up to $5,250 per year, with 80% covered by ACG.
- Full reimbursement for eligible professional certification programs.
- Career development and advancement opportunities.
- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.
- Potential annual performance bonus.
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