Usercentrics
Usercentrics
201 – 500 कर्मचारी
SaaSअनुपालनविपणन
Usercentrics एक SaaS कंपनी है जो गोपनीयता अनुपालन, सहमति प्रबंधन और मार्केटिंग तकनीक में विशेषज्ञता रखती है। इसका प्लेटफ़ॉर्म व्यवसायों को वेबसाइटों, मोबाइल ऐप्स और कनेक्टेड टीवी पर सहमति एकत्र करने और उसका प्रबंधन करने, गोपनीयता नीतियाँ तैयार करने में सहायता देने तथा विज्ञापन और विश्लेषण भागीदारों तक सहमति-आधारित संकेत पहुँचाने में मदद करता है। Usercentrics सर्वर-साइड ट्रैकिंग क्षमताएँ और व्यावसायिक तथा उपभोक्ता डेटा तक पहुँच को नियंत्रित और ऑडिट करने के लिए MCP Manager नामक एक AI गवर्नेंस लेयर भी प्रदान करती है। 2017 में स्थापित यह कंपनी GDPR, CCPA और TCF जैसे नियमों का पालन करते हुए विश्वसनीय फर्स्ट-पार्टी डेटा प्रथाएँ विकसित करने वाले संगठनों की सेवा करती है।

Technical Support Specialist – Usercentrics (Hybrid, Czechia)

Provide technical support to Usercentrics customers using privacy technology, from investigating web implementation issues to delivering clear solutions. Partner with colleagues and Product Management to improve documentation, processes, and the product.

विवरण

  • Engage proactively with customers to understand their challenges and help resolve them
  • Use the ticketing system to assess customer issues and deliver appropriate solutions
  • Investigate, diagnose, troubleshoot, and resolve technical problems across varying levels of complexity
  • Work with colleagues to address complex cases and evaluate potential solutions
  • Create clear, accessible guides for complex technical solutions
  • Share product feedback with Product Management to support ongoing improvements
  • Recommend improvements to processes, working methods, and tools to peers and the team manager

आवश्यकताएँ

  • Professional experience in a customer-facing position and a strong grasp of customer needs
  • Working proficiency in HTML, JavaScript, and CSS
  • Ability to debug web issues with Chrome DevTools
  • Familiarity with Google Tag Manager or comparable tools such as Adobe or Matomo is advantageous
  • Knowledge of CMS platforms including Duda, Shopify, WordPress, or Magento is beneficial
  • Capability to record technical issues and solutions clearly and accurately
  • Strong English communication skills, including the ability to explain technical matters at the right level
  • Effective time-management and organizational abilities
  • Background working in a hybrid or remote setting
  • Ability to learn quickly and locate and apply relevant resources and documentation

लाभ

  • Work with a rapidly growing, diverse, international team
  • Join a positive, energetic, and inspiring workplace culture
  • Flexible working hours
  • Hybrid work arrangement
  • Option to work from other locations under the company’s workcation policy
  • Regular team events, held onsite or online
  • Budget for personal development
  • Language courses relevant to the role
  • Additional location-specific benefits
  • Well-being support

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